Mortgage Loan Servicing Specialist

Randolph Brooks Federal Credit Union • San Antonio, TX

2d • Onsite

About The Position

The Mortgage Loan Servicing Specialist will be responsible for the servicing of portfolio mortgage loans and loans sold to external investors. This role involves handling member inquiries, processing financial transactions, and managing various loan servicing tasks within a call center environment.

Requirements

• High School Diploma or GED
• Minimum of 6 months of member/customer service experience
• Must be available to work on Saturdays as needed
• Ability to use phone and automated loan system effectively
• Strong interpersonal, communication, and organization skills
• Ability to manage a heavy workload in a fast paced environment
• Strong proficiency with Excel, Outlook, Word and DocuSign

Nice To Haves

• Bi-Lingual in English/Spanish

Responsibilities

• Answer calls, chats, and e-mails related to portfolio mortgage loans and loans sold to external investors.
• Process payments and payoffs.
• Facilitate disbursements for hazard, flood, and windstorm insurance payments from the borrower’s escrow account and monitor insurance on non-escrow mortgage loans.
• Process advances on HELOC loans.
• Process modification requests on portfolio mortgage loans.
• Review insurance claim checks up to $5,000.
• Process requests for termination of Private Mortgage Insurance and removal of escrow.
• Process release of liens on mortgage loans.
• Image documents into OnBase and Encompass.
• Maintain a high level of member service in a call center/work group environment.
• All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).

Benefits

• 401(k) with matching incentives — up to 10 percent
• Competitive pay
• Medical, vision and dental benefits available to employees and their families from the first day of employment
• Tuition reimbursement plans
• Life insurance
• Pharmacy discount programs
• Flexible Spending (FSA), Health Savings (HSA) and Dependent Care account options
• Paid time off
• Parental leave
• Long-term disability
• Basic life insurance
• Wellness program
• Credit-monitoring service
• Employee assistance program
• Training and volunteer opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED