Mortgage Loan Servicing Specialist
Randolph-Brooks Federal Credit Union•San Antonio, TX
•Onsite
About The Position
The Mortgage Loan Servicing Specialist will be responsible for the servicing of portfolio mortgage loans and loans sold to external investors. This role involves handling various aspects of loan servicing, including processing payments, managing escrow accounts, and facilitating loan modifications.
Requirements
- High School Diploma or GED
- Minimum of 6 months of member/customer service experience
- Must be available to work on Saturdays as needed
- Ability to use phone and automated loan system effectively
- Strong interpersonal, communication, and organization skills
- Ability to manage a heavy workload in a fast paced environment
- Strong proficiency with Excel, Outlook, Word and DocuSign
Nice To Haves
- Bi-Lingual in English/Spanish
Responsibilities
- Answer calls, chats, and e-mails related to portfolio mortgage loans and loans sold to external investors.
- Process payments and payoffs.
- Facilitate disbursements for hazard, flood, and windstorm insurance payments from the borrower’s escrow account and monitor insurance on non-escrow mortgage loans.
- Process advances on HELOC loans.
- Process modification requests on portfolio mortgage loans.
- Review insurance claim checks up to $5,000.
- Process requests for termination of Private Mortgage Insurance and removal of escrow.
- Process release of liens on mortgage loans.
- Image documents into OnBase and Encompass.
- Maintain a high level of member service in a call center/work group environment.
- All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
