Mortgage Loan Servicing Processor

WESTconsin Credit Union Careers•Menomonie, WI

About The Position

At WEST consin Credit Union, we believe in the power of people helping people. Our mission is to give members, communities, and one another the inspiration, resources, and support to achieve financial wellness. We fulfill our mission by creating a positive impact in our members' lives by providing trusted financial services and building lasting relationships. If you're looking to work for an organization where your contributions matter, where teamwork and community are at the heart of everything we do, and where you can grow in a dynamic, supportive culture—then you're in the right place! We’re more than just a credit union; we strive to make a real difference. Ready to make an impact? Let’s grow together!

Requirements

High School diploma or equivalent required
2 years of related experience required

Responsibilities

Manage escrow accounts, including annual analyses and processing of tax, insurance, and PMI activity; initiate force-placed insurance or escrow actions when necessary.
Process collateral damage claim transactions and maintain accurate supporting documentation.
Support construction loan servicing, including draw requests, communication with builders/title companies, loan setup, and appraisal coordination.
Performs a variety of mortgage servicing functions while ensuring accuracy and efficiency. This includes responding to member inquiries, processing payments and payoffs, updating account information, and manage document workflows.
Prepare and process required servicing documents (payoffs, verifications, satisfactions, subordinations, modifications, and related documentation) in compliance with regulatory and internal policies and regulations.
Review final title insurance policies for accuracy and compliance, identifying any exceptions or discrepancies.
Collaborates with title companies to research, resolve, and correct identified issues to ensure proper lien position, regulatory adherence, and accurate servicing records.
Manage the appraisal process, including ordering, tracking, communication, and timely upload of reports and invoices.
Performs monthly PMI reconciliation and process mortgage insurance cancellations to ensure accuracy and regulatory compliance in accordance with investor guidelines, federal requirements, and internal policy.
Conduct post-funding reviews and reconcile any documentation or system issues.
Process mortgage-related invoices and maintain accurate vendor payment records.
Prepares and submits investor loan sale packages by accurately compiling required documentation and completing all associated data entry in accordance with investor guidelines.
Provides backup support for the daily balancing and reconciliation of investor accounts, ensuring accuracy, compliance, and timely completion of all reporting and accounting requirements.