Mortgage Loan Servicing Specialist I
About The Position
The Mortgage Loan Servicing Specialist I handles member and vendor requests of varying complexity, generates and mails regulatory notices and disclosures, and serves as a resource for other servicing department teams. The role follows Fannie Mae, VA, and FHA servicing guidelines; federal lending regulations; Consumer Financial Protection Bureau requirements; and Credit Union policies and procedures. The position also reviews originating loan documents—including appraisals, purchase contracts, and MPRs—to validate required repairs, then monitors and follows up on repair completion and contractor payment. The specialist must remain aware of and adhere to Bank Secrecy Act requirements and Wings policies and procedures.
Requirements
- High school diploma, GED, or equivalent.
- At least 1 year of first mortgage lending or relevant lending experience.
- Working knowledge of mortgage lending terminology and process flow.
- Working knowledge of first mortgage products.
- Working knowledge of investor selling and servicing guidelines.
- Working knowledge of lending regulations and Consumer Financial Protection Bureau requirements.
- Ability to read and understand documents such as purchase contracts and appraisals.
- Ability to analyze issues and develop positive outcomes for interested parties within applicable regulations.
- Ability to anticipate the impact of actions and resolve related issues appropriately.
- Ability to prioritize and manage workload and allocate resources.
- Organized, detail-oriented, flexible, and able to multitask in a changing environment.
- Professional demeanor and ability to work independently with little supervision.
- Self-motivation and initiative to meet or exceed job standards and take on tasks supporting Credit Union goals.
- Effective verbal and written communication skills.
- Basic competency with Microsoft Word and Excel or similar programs.
- Analytical and mathematical skills.
Nice To Haves
- At least 6 months of hazard or flood insurance and/or insurance claim experience.
- At least 6 months of call center experience.
Responsibilities
- Complete and respond to member and vendor requests of varying complexity in accordance with applicable servicing guidelines and lending regulations.
- Generate and mail regulatory notices and disclosures.
- Serve as a resource for other servicing department teams.
- Review originating loan documents, including appraisals, purchase contracts, and MPRs, to validate required repairs.
- Monitor and follow up on repair completion and payment to contractors.
- Adhere to Bank Secrecy Act regulations and Wings policies and procedures.
Benefits
- Generous 401(k) match.
- Discretionary profit sharing.
- Health insurance.
- Dental insurance.
- Vision insurance.
- Life insurance.
- Short-term and long-term disability.
- Health Savings Account with company contribution.
- Employee Assistance Program.
- Paid vacation, sick leave, floating holidays, and volunteer time off.
- Paid holidays.
- Tuition reimbursement.
- Paid parental leave.
- 7% annual target bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
