Mortgage Loan Servicing Manager ( Remote from MD, VA, DE, PA, WV, TX, FL, IN, NC, KY)
About The Position
We are currently seeking an experienced Mortgage Loan Servicing Manager to be a part of our outstanding mortgage lending team. The Mortgage Loan Servicing Manager is responsible for the strategic oversight and operational execution of all first mortgage and equity loan servicing functions. This includes all post-closing secondary market and capital market activities, ensuring the timely execution of loan sales, investor reporting, delinquency monitoring, and remittance processes. The role will ensure that servicing operations are aligned with agency and investor guidelines (i.e. Freddie Mac, Fannie Mae, FHLB) as well as in compliance with all federal, state, NCUA and internal policies and regulatory standards. The Mortgage Loan Servicing Manager will lead a high-performing service team, drive process efficiency, ensure data integrity, and manage relationships with investors, custodians and internal stakeholders. The incumbent will collaborate with senior management to evaluate and establish new secondary and capital market relationships as needed to support the organization's portfolio management strategies.
Requirements
- Minimum 7 - 10 years progressively responsible mortgage servicing experience in a financial institution following Freddie Mac and Fannie Mae loan servicing requirements.
- Minimum 5 years management/supervisory experience.
- Strong working knowledge of mortgage loan servicing requirements including regulatory and investor guidelines.
- Functional servicing knowledge of Conventional, FHA, FHLB, USDA and other loan programs.
- Working knowledge of servicing systems and data reconciliation processes.
- Proven ability to manage cross-functional teams and large servicing portfolios.
- Demonstrated leadership abilities and the ability to motivate a team.
- Must be proactive and possess excellent analytical and problem-solving skills with a focus on process-improving operations.
- Must have excellent interpersonal skills as well as written and verbal communication skills.
- Ability to communicate effectively verbally and in writing.
- Intermediate computer skills including proficiency in Microsoft Word and Excel, and PowerPoint.
Nice To Haves
- Bachelors Degree in Finance, Business, Accounting or related field is strongly preferred.
- FICS Mortgage Servicer and Corelation Keystone proficiency a plus.
Responsibilities
- Strategic oversight and operational execution of all first mortgage and equity loan servicing functions.
- Manage post-closing secondary market and capital market activities.
- Ensure timely execution of loan sales, investor reporting, delinquency monitoring, and remittance processes.
- Ensure servicing operations align with agency and investor guidelines (e.g., Freddie Mac, Fannie Mae, FHLB).
- Ensure compliance with federal, state, NCUA, and internal policies and regulatory standards.
- Lead a high-performing service team.
- Drive process efficiency.
- Ensure data integrity.
- Manage relationships with investors, custodians, and internal stakeholders.
- Collaborate with senior management to evaluate and establish new secondary and capital market relationships.
- Manage cross-functional teams and large servicing portfolios.
- Exercise independent judgment and discretion.
- Multi-task effectively.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
