Mortgage Loan Processor

Freedom First Credit Union • Roanoke, VA

24d • $23 - $28 • Hybrid

About The Position

The Mortgage Processor reviews and verifies borrower documentation, organizes loan files, and prepares fully documented packages for underwriting with high accuracy and minimal conditions. The role focuses on pipeline management, member support, quality control, and timely file movement to ensure loans progress smoothly from application to closing.

Requirements

• One year to three years of similar or related experience.
• A two-year college degree, or completion of a specialized certification or licensing, or completion of specialized training courses conducted by vendors, or job-specific skills acquired through an apprenticeship program.
• Skill and ability to use and operate a keyboard (typewriter), computer, calculator, fax machine, copier and telephone.
• Skill and ability to read and understand financial statements, contracts, applications, computer printouts, manuals and other related materials.
• Must have the skill and ability to use Microsoft Word and Excel.
• Must comply with government and other regulations affecting the credit union industry including, but not limited to, OFAC and the Bank Secrecy Act.

Nice To Haves

• Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Responsibilities

• Validate application data for completeness, accuracy, and eligibility across income, assets, employment, and credit requirements.
• Prepare and submit fully documented loan files for underwriting through automated and manual review workflows.
• Verify borrower information directly with employers, credit agencies, and third-party data sources using digital verification tools.
• Recommend workflow, automation, and policy improvements to enhance processing speed and accuracy.

Benefits

• Medical, Dental, Vision & Life Insurance
• 401K with company match
• Paid Time Off & Recognized Holidays
• Paid Parental Leave
• Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
• Employee Discounts Program (Travel, Tickets, Food & Grocery, & more)
• Volunteer Hours

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree