Mortgage Loan Processor

First Service Credit Union • Houston, TX

6d • Onsite

About The Position

The Mortgage Loan Processor is responsible for collecting, verifying, and evaluating loan documentation such as debt-to-income ratios, credit reports, income sources, and other documentation to prepare and submit detailed loan files for underwriting and closing. This role involves managing a pipeline to ensure all closing dates are met, acting as the primary point of contact for applicants, and ensuring compliance with all relevant policies and regulations.

Requirements

• One year to three years of similar or related experience.
• A two-year college degree, or completion of a specialized certification or licensing, or completion of specialized training courses conducted by vendors, or job-specific skills acquired through an apprenticeship program.
• Good communication skills.
• 10-key calculator, typewriter, and keyboard skills.

Nice To Haves

• Communicate underwriting decisions to involved parties within 1 business day of decision.
• Ensure FSCU policies along with both State and Federal regulatory compliance standards are followed at all times with a high attention to detail.
• Provide friendly, accurate, professional service to members and associates by responding to phone calls, messages and correspondence within 1 business day.
• Meet or exceed the minimum established individual goals each month.
• Maintain up to date knowledge of all mortgage and home equity products.
• Demonstrate exceptional attendance and punctuality practices.
• Team Player – Ability to work with others in all areas of the Mortgage Department and the Credit Union.
• Follow all FSCU Standards, Traits and Behaviors as defined in the FSCU Compass.
• Timely Processing of all loan files within 3 business days unless extenuating circumstances.

Responsibilities

• Collects, verifies, and organizes loan files for submission to underwriting and closing.
• Ensures that all information is correct on the current loan application before submitting to underwriting.
• Orders 3rd party services as assigned for each loan product.
• Manages pipeline to ensure that all closing dates are met.
• Answers applicant’s incoming calls and emails regarding loan status in a timely manner.
• Acts as the point of contact for applicants during the loan process.
• Requests updated or additional documentation from applicants as needed.
• Performs other job related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree