Mortgage Loan Processor

Cathay Bank•El Monte, CA

2d•Onsite

About The Position

Following established policies and departmental procedures, the Mortgage Loan Processor is responsible for processing residential mortgage and home equity loan files from application through approval and document preparation. This position provides critical support to Mortgage Loan Originators (MLOs) by ensuring loan files are complete, accurate, compliant, and processed within established service standards.

Requirements

High school diploma or experience equivalent.
Minimum 1 to 3 years of residential lending or related experience with good knowledge of residential lending regulations and loan processing in a multi-state lending environment.
Knowledge of residential mortgage lending and home equity products
Understanding of federal and state mortgage regulations
Strong attention to detail and analytical skills
Excellent organizational and time-management abilities
Effective verbal and written communication skills
Ability to manage multiple priorities in a fast-paced environment
Customer-focused mindset with strong problem-solving capabilities
PC proficient, including working knowledge of mortgage loan origination system (LOS), Microsoft Office Suite (Word, Excel, Outlook), and other mortgage banking technologies

Nice To Haves

Bilingual
paperless processing experience
strong knowledge on processing portfolio mortgage and home equity lines of credit products.

Responsibilities

Manage and maintain ownership of a pipeline of residential mortgage loan and home equity line applications.
Demonstrate a strong understanding of mortgage loan products, underwriting guidelines, and regulatory requirements.
Review submitted documentation proactively to ensure accuracy, completeness, and identification of potential issues.
Process assigned loan files in a timely manner to meet departmental service level agreements (SLAs).
Communicate effectively with borrowers, Mortgage Loan Originators, underwriters, and third-party vendors to obtain required documentation and satisfy underwriting conditions.
Review and evaluate loan documentation thoroughly to ensure compliance with Bank policies, procedures, and regulatory requirements.
Serve as the primary liaison between MLOs, underwriters, closing agents, title companies, and other stakeholders throughout the loan process.
Deliver exceptional customer service to both internal and external customers while maintaining professional and timely communication.
Monitor loan status and follow up on outstanding conditions to ensure loans progress efficiently toward closing.
Maintain accurate loan records and documentation within the Bank's loan origination system.