Mortgage Loan Processor

TowneBank Mortgage•Norfolk, VA

29d•Onsite

About The Position

The Mortgage Loan Processor / Loan Officer Assistant plays a critical role in turning loan applications into smooth, on-time closings. This position partners closely with Loan Officers, borrowers, and third-party partners to guide loans from application through closing with accuracy, urgency, and exceptional communication. If you love organization, problem-solving, and being the calm in the chaos, this role is for you.

Requirements

2+ years of recent experience processing Conventional, FHA, VA, NC Housing, and VHDA loans.
High School Diploma or equivalent.
Strong working knowledge of FNMA/FHLMC, FHA, VA, NC Housing, and VHDA underwriting guidelines.
Solid understanding of real estate lending, compliance, and federal/state regulations.
Exceptional organizational skills with strong attention to detail.
Clear, professional verbal and written communication skills.
Strong computer skills and experience with automated underwriting systems.
Ability to thrive in a fast-paced, deadline-driven mortgage banking environment.

Nice To Haves

Experience using Encompass loan origination software.
Proficiency in Microsoft Word and other Microsoft Office tools.

Responsibilities

Serve as the operational backbone of the loan process by managing Conventional, FHA, VA, USDA, NC Housing, and VHDA loan files from start to finish.
Collect, review, and verify borrower income, asset, and liability documentation to ensure accuracy and completeness.
Act as a trusted point of contact for borrowers—answering questions, following up on outstanding items, and keeping the process moving forward.
Coordinate and communicate effectively with Loan Officers, Realtors, Underwriting, Appraisers, Attorneys, and other internal and external partners.
Submit loans through Automated Underwriting Systems (DU, LP, GUS) and analyze underwriting findings.
Monitor files through underwriting and closing, proactively clearing conditions to ensure timely, stress-free closings.
Maintain detailed, accurate documentation of all file activity and correspondence.
Manage and review your pipeline to ensure accuracy, compliance, and deadlines are consistently met.
Enter and maintain complete and accurate loan data in Encompass.
Ensure all files comply with bank policies, procedures, and regulatory requirements.
Stay current on mortgage industry guidelines, regulatory updates, and compliance standards.
Adhere to all applicable federal laws and regulations, including AML, BSA, and related requirements.