Mortgage Loan Processor Supervisor

Sun Community Federal Credit U • El Centro, CA

4d • $73,304 - $97,994 • Hybrid

About The Position

We are seeking a detail-oriented and bilingual Mortgage Loan Processor Supervisor to support our Mortgage Loan Operation managing the mortgage application process from initial contact through closing. The ideal candidate is fluent in both Spanish and English, highly organized, member-focused and experienced in handling confidential financial information. This role plays a critical part in ensuring a smooth and positive experience for our members.

Requirements

• Bilingual fluency in Spanish and English, is preferred
• 5+ years previous experience in mortgage, banking or financial services
• Familiarity with loan origination software
• Strong organization skills and attention to detail
• Excellent verbal and written communication skills
• Ability to multitask and manage deadlines in a fast-paced environment
• High level of integrity and ability to handle confidential information
• Supervisory experience 3+ years
• High School Diploma
• Proficiency in mortgage software, MS Office, and database management

Nice To Haves

• Bachelor’s degree in finance, business or related field preferred

Responsibilities

• Supervise and lead a team of mortgage processors, assigning tasks, monitoring performance, and providing guidance to new and existing staff
• Ensure all mortgage applications are processed in a timely manner, meeting deadlines for underwriting, closing, and other milestones
• Work closely with loan officers, underwriters, and other departments to resolve issues, clarify requirements, and ensure smooth loan progression
• Train staff on mortgage processing procedures, systems, and documentation requirements to improve efficiency and service quality
• Maintain up-to-date knowledge of loan product guidelines and underwriting procedures
• Provide regular reports to management on the status of loan applications and team performance
• Monitor team workflow, identify bottlenecks, and implement strategies to improve productivity and accuracy
• Assist with the pre-approval process by determining the borrower’s ability to repay the loan
• Gather and verify financial data, credit reports, income statements, tax returns, bank records, and other required documents to ensure completeness and accuracy
• Review rejected loan applications and suggest alternatives if possible
• Order services, credit report, appraisal, title/escrow, flood, etc.
• Prepare and submit loan files to underwriting, ensuring completeness and accuracy
• Maintain consistent follow up with members, real estate agents, builders, etc.
• Monitor loan status and ensure deadlines are met throughout the loan process
• Organize closing documents, coordinate loan closings, and perform post-closing duties such as recording collateral documents and tracking loan funding
• Input and update borrower information in loan origination software
• Maintain accurate loan files, update databases, respond to inquiries, and provide support to mortgage loan officers
• Ensure compliance with all federal, state and Company Lending Regulations
• Provide exceptional member service and respond promptly to inquiries
• Check loan applications for missing or inconsistent information, and verify financial data such as tax returns, bank statements, and credit reports

Benefits

• Exempt, Administrative
• Salary Grade: 10
• Salary Range: $70,304.00 - $81,661.84 - $97,994.21
• Culture of empathy, care, and connection that empowers brighter futures and supports well-being for all.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED