Remote Mortgage Loan Officer (North Carolina)

Zillow

6h•Remote

About The Position

At Zillow Home Loans, we are revolutionizing the home financing experience as part of Zillow Group’s FinTech division. This role involves reshaping how consumers buy, sell, and finance homes within a collaborative, high-energy environment. The team consists of innovators, problem solvers, and creative individuals pushing the boundaries of the mortgage industry. Mortgage Loan Officers drive success through one of two specialized lending teams: a high-volume, lead-driven, phone-based environment for those excelling at high-frequency conversion and scaling customer relationships quickly, or a consultative, market-based model for those who thrive on building long-term strategic partnerships with Zillow Preferred Agents. Both teams are crucial to Zillow's purchase-focused mission and are supported by Zillow’s industry-leading technology, brand, centralized operations, and leadership. This position offers an opportunity to grow your career as a purchase-focused Mortgage Loan Officer, originating home loans for customers introduced through Zillow’s ecosystem. You will guide borrowers from initial contact through funding, ensuring a best-in-class customer experience. Depending on your background and strengths, you may operate in either a high-volume, digitally driven environment or a relationship-based, market-focused model. Success in this role is driven by responsiveness, execution, and performance within a structured, metrics-driven organization, all supported by Zillow’s brand, platform, and operational scale. This is a remote role with restrictions, requiring your principal place of residence to be physically located within North Carolina. While primarily remote, you may also choose to work from a company office. Relocation requests to other states are subject to Company review and approval.

Requirements

3+ years of mortgage origination experience with a strong emphasis on purchase transactions, either as an active NMLS Loan Originator with state licenses or as a Loan Originator under a federal bank license.
Completion of the 20-hour CORE Pre-Licensing Education and successful passage of the SAFE Mortgage Loan Originator Test – National Component with Uniform State Content.
Physically located in and working remotely from North Carolina.
Proven success originating purchase loans in either: a high-volume, phone-based sales environment or an agent-centric referral model.
Strong client service orientation with consultative sales skills and deep understanding of the mortgage process.
Comfortable working in a structured, performance-driven environment with clearly defined KPIs.
Excellent verbal communication skills and ability to build trust quickly.
Strong time management, organization, and pipeline management skills.
Proficiency with CRM, LOS, and Microsoft products (Outlook, Word, Excel).

Nice To Haves

Associate’s or Bachelor’s degree preferred.

Responsibilities

Originate and manage purchase mortgage loans from application through closing while ensuring compliance with all requirements.
Convert company-provided purchase opportunities into funded loans through proactive follow-up and effective borrower consultation.
Build strong relationships with customers and, where applicable, with Zillow Preferred Agents and local partners.
Manage an active pipeline while meeting defined service levels, productivity metrics, and funding expectations.
Leverage Zillow’s CRM, loan origination systems (LOS), and data-driven tools to manage pipeline health and customer engagement.
Partner with centralized processing, underwriting, and closing teams to move loans efficiently.
Deliver a consistent, high-quality customer experience through phone, email, and text communication.
Stay current on market trends, lending programs, and regulatory requirements to provide tailored financing solutions.
Maintain active licensing, complete required education, and participate in ongoing professional development.
This role involves the collection, storage, and use of your voiceprints (records of speech) for operational and compliance purposes.