Mortgage Loan Officer Assistant

Renasant Bank•Madison, MS

23h•Onsite

About The Position

The Mortgage Loan Officer Assistant’s primary responsibilities will be to assist the Mortgage Banker with the mortgage loan process; assist with borrower and referral partner marketing; follow up with borrowers and referral partners to insure to facilitate various steps in the mortgage loan process and to ensure top-level customer service; support the SLO through loan tracking; and maintain communication between the team (loan officer and processor) and all interested parties using various mediums of communication. RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER

Requirements

High school diploma or equivalent required
Minimum of 2 years job related experience
Ability to operate a personal computer using Microsoft Word and Excel
Working knowledge of loan documentation and bank terminology
Basic knowledge of Accounting
Ability to deal tactfully and effectively with customers as well as fellow employees
Ability to learn and utilize all necessary computer applications.
Ability to follow instructions, policies and procedures
Must be detail oriented and organized

Nice To Haves

Knowledge of the same [computer applications] is preferred

Responsibilities

Receive all loan files from Mortgage Banker via email or paper form
Meet regularly with Mortgage Banker to keep communication on loan files and marketing current
Maintain customer and referral partner retention software Loan Tool Box
Assist Mortgage Banker with new applications
Input loan application data in system for loan applications not received via Internet
Create customer folder in shared drive
Pull Credit
Send loan application documents to borrowers if requested by Mortgage Banker
Retrieve new loan applications from Internet website and inform Mortgage Banker of new loan file
Gather and store any documentation brought to office from customers and scan to Mortgage Banker
Perform certain tasks based upon type of transaction: Purchase Transactions
Gather all referral partner information and enter in Loan Tool Box (LTB) which is the referral partner and customer marketing retention software
Enter customer information in LTB
Make initial “Welcome” call to listing and selling agents on behalf of Mortgage Banker introducing team and verifying information for closing
Send initial personalized letter from Mortgage Banker to listing and/or selling agent
Schedule loan closing with assigned closing attorney and follow-up with attorney office to insure any and all information required is received in timely manner
Track loan status with the assistance of processor, i.e., appraisal status, title status etc. based upon key elements Mortgage Banker wants reported to referral partners
Track loan file progress through underwriting to insure loan packages are sent to closing attorney within 72 hours of closing
Follow-up with closing attorney for HUD-1, deliver to Mortgage Banker for review and distribution to all interested parties
Make “Goodbye” call 24 hours prior to closing to all interested parties to review final closing date and time and any determined script the Mortgage Banker has prepared for those involved
Update customer information in LTB to reflect new loan data
Refinance Transactions
Enter customer information or update current information if a returning customer
Make initial “Welcome” call to borrowers to introduce team on behalf of Mortgage Banker and verify closing information
Schedule loan closing with chosen attorney and follow up with attorney to insure all information has been received
Track loan status through processing and underwriting to insure loan package is sent to attorney within 48 hours of closing
Obtain HUD-1 for Mortgage Banker to distribute to borrowers
Verify final loan closing time and make “Goodbye” call to borrowers 24 hours prior to closing to review final closing information
Update LTB with final loan data
Perform marketing and customer service related activities
Perform other related duties as assigned