Mortgage Loan Officer Assistant

Capital Bank

6h•Hybrid

About The Position

The Loan Officer Assistant (LOA) works closely with an assigned Mortgage Loan Officer(s) (MLO) and processors to manage the MLO’s pipeline effectively. The Assistant is responsible for customer interaction, database management, and setting up loan packages. The LOA analyzes the loan to ensure that all documentation and income is in line with mandated loan guidelines. The LOA provides close support in all marketing efforts for the assigned MLO including lead follow-up, assistance with creating collateral and liaising with Bank compliance. Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients primarily in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey. Capital Bank Home Loans (CBHL), a division of Capital Bank N.A., is a premier nationwide mortgage lender. We deliver over $1BLN in new mortgage originations annually with a 50 state platform, in house underwriting and closing, and excellent pricing and products. We invested in digitizing our online mortgage application process to help expedite home buying or refinancing for our customers. Many top ranked mortgage lenders have joined Capital Bank Home Loans and we are looking to grow the business further by bringing in branches or independent originators.

Requirements

Recent experience in the mortgage industry as an assistant, loan processor or loan officer is required.
Must have knowledge of lending terminology and the ability/experience speaking with borrowers regarding lending requirements.
Proven customer service ability is required.
Microsoft office software suite (Word, Excel, PowerPoint, etc)
Encompass
Excellent oral and written communication skills

Responsibilities

Supports the MLO in production and marketing efforts.
Assists the MLO in co-managing the pipeline for current closings.
Communicates with new potential customers and assists customers with the application process.
Reviews and analyzes all income and asset documentation to ensure the documentation supports the data in Encompass
Following leads and creates collateral for the MLO’s marketing efforts.
Assists MLO with pricing and structuring loan including guideline assistance
Discloses loan accurately and completely sending application package to the borrowers for signature.
Following up with borrower to obtain signed application and supporting documents
Reviews application and disclosures for completeness.
Reviews borrower supporting documentation to ensure completeness and accuracy.
Contacts borrower for any missing or unsigned documentation
Acts as a liaison between the borrower and the processor to ensure all items from the documentation list are received and are accurate.
Update disclosure tracking screen for Intend to Proceed
Confirm credit card authorization has been received and is complete
Review all income and asset documentation to ensure the documentation supports the data in Encompass
Make note of discrepancies and notify MLO and Processor of potential issues
Review income documentation and loan application to determine what kind of VOE to order (verbal or full)
Works with MLO regarding missing/requested items.
Updates conversation logs in Encompass