MORTGAGE LOAN OFFICER ASSISTANT

Southern Michigan Bank & Trust • Hillsdale, MI

just now

About The Position

This position is responsible for all loan processing functions as well as assisting Loan Officers with certain tasks. Other duties and responsibilities as assigned.

Requirements

• High School Diploma or Equivalent.
• Banking and loan experience helpful.
• Basic computer experience including Microsoft Word, Excel and database knowledge.
• Good typing skills.
• Excellent verbal and written communication skills, including the ability to effectively compose original correspondence and verbally exchange information with customers and vendors.
• Ability to interpret the needs of customers and effectively resolve any problems to ensure complete satisfaction.
• Basic math skills including the ability to calculate fractions, decimals and percentages.
• Ability to apply common sense understanding to carry out verbal and written instructions and deal with standardized and unique situations.
• Excellent customer service skills.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Maintain confidentiality and professionalism.
• Deal with internal as well as external customers, in a positive, “Quality Customer Service” manner.
• An open, willing to assist approach to work is expected along with the ability to work beyond their normal job duties as the situation requires.
• Interpersonal and problem-solving skills are required.
• This position will have access to highly confidential information that must be handled in a professional manner.

Responsibilities

• Label documents and split out into proper file folders
• Request appraisal and title work to be ordered by processing and track items to ensure timely return
• Analyze and complete initial review of income and asset documents to ensure quality of the file to assist with processing and underwriting turn times
• Review loan documents for proper completion and to ensure we have all documents necessary to move the file to underwriting
• Assist with adverse action notices, denials, and re-disclosures
• Assist originators with pipeline management to ensure all conditions are being requested in a timely manner to avoid delays
• Assist with pipeline reports for meeting to ensure accuracy with origination and support staff
• Order items as needed when processor is out of the office to keep files moving
• Other duties as assigned by management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED