Mortgage Loan Officer Assistant

TEKsystems • Martinsburg, WV

22h • $24 - $24 • Hybrid

About The Position

We are seeking a detail-oriented and customer-focused Mortgage Loan Officer Assistant to assist Loan Officers in the end-to-end mortgage application process. This role is critical in ensuring loan applications are complete, accurate, and processed efficiently while delivering a high-quality experience to members throughout the journey. This is a hybrid position requiring a balance of onsite and remote work.

Requirements

• 3+ years of experience in administrative support, operations, customer service, financial services, HR, or other high-volume professional office environments
• Proven ability to manage documentation, workflows, or case pipelines, ensuring accuracy, completeness, and timely processing
• Strong experience communicating with clients, customers, or internal stakeholders via phone, email, and/or virtual channels
• Ability to multi-task and prioritize in a fast-paced environment, balancing multiple assignments, queues, or requests simultaneously
• High attention to detail with experience updating systems, tracking progress, and maintaining organized records

Responsibilities

• Partner with Loan Officers to support the completion of mortgage loan applications
• Serve as a primary point of contact for members, responding to inquiries and guiding them through documentation requirements
• Collect, review, and analyze required loan documentation in accordance with established guidelines
• Support loans through the full lifecycle—from pre-application to post-application
• Calculate income and analyze asset statements to assess loan eligibility
• Ensure loan files are complete, accurate, and compliant prior to submission
• Update and maintain loan data in internal operating systems
• Manage a high-volume pipeline (average of 45–60 applications per specialist)
• Utilize internal tools (e.g., pipeline management systems) to track workload and prioritize tasks
• Maintain daily communication with members via phone (approximately 50%) and virtual channels
• Work from assigned personal queues and follow established workflows to move applications forward

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed