Mortgage Loan Officer Assistant

Rapid Mortgage•Jackson, OH

1d•Onsite

About The Position

We are seeking a reliable and detail-oriented Mortgage Loan Officer Assistant to support our branch mortgage team in delivering exceptional service to borrowers. In this role, you will play a key part in managing borrower communications, ensuring timely follow-up on outstanding items, and preparing pre-approval letters to help move applications forward efficiently.

Requirements

Previous experience in mortgage lending, loan processing, or as a loan officer assistant is strongly preferred, but not required
Understanding of mortgage loan documentation and the pre-approval process is a plus
Excellent organizational and time-management skills with the ability to manage multiple tasks and deadlines
Strong attention to detail and accuracy
Professional written and verbal communication skills
Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with mortgage loan origination systems (LOS) is a plus
Ability to work independently while maintaining strong collaboration with the team

Responsibilities

Manage and track borrower follow-up items, including requesting and collecting missing documents, income verification, and other loan-related requirements
Prepare and issue accurate pre-approval letters in a timely manner
Maintain regular communication with borrowers via phone, email, and text to provide updates and answer basic questions
Monitor loan pipeline and ensure all follow-up tasks are completed according to deadlines
Coordinate with the Loan Officer and processing team to resolve any borrower-related issues or delays
Update loan files and systems with current borrower information and status notes
Provide general administrative support to the mortgage team as needed
Be available for on-call or as-needed support on weekends when urgent borrower needs arise