LOA (WCC)

TEKsystems•Winchester, VA

3d•$24 - $24•Hybrid

About The Position

We are seeking a detail-oriented and customer-focused Mortgage Loan Officer Assistant to assist Loan Officers in the end-to-end mortgage application process. This role is critical in ensuring loan applications are complete, accurate, and processed efficiently while delivering a high-quality experience to members throughout the journey. This is a hybrid position requiring a balance of onsite and remote work.

Requirements

3+ years of experience in administrative support, operations, customer service, financial services, HR, or other high-volume professional office environments
Proven ability to manage documentation, workflows, or case pipelines, ensuring accuracy, completeness, and timely processing
Strong experience communicating with clients, customers, or internal stakeholders via phone, email, and/or virtual channels
Ability to multi-task and prioritize in a fast-paced environment, balancing multiple assignments, queues, or requests simultaneously
High attention to detail with experience updating systems, tracking progress, and maintaining organized records

Responsibilities

Partner with Loan Officers to support the completion of mortgage loan applications
Serve as a primary point of contact for members, responding to inquiries and guiding them through documentation requirements
Collect, review, and analyze required loan documentation in accordance with established guidelines
Support loans through the full lifecycle—from pre-application to post-application
Calculate income and analyze asset statements to assess loan eligibility
Ensure loan files are complete, accurate, and compliant prior to submission
Update and maintain loan data in internal operating systems
Manage a high-volume pipeline (average of 45–60 applications per specialist)
Utilize internal tools (e.g., pipeline management systems) to track workload and prioritize tasks
Maintain daily communication with members via phone (approximately 50%) and virtual channels
Work from assigned personal queues and follow established workflows to move applications forward