LOA Specialist

Applegreen Travel Plazas•Mahwah, NJ

3d•Hybrid

About The Position

At Applegreen, our mission is to delight customers in transit with passionate hospitality and brands they love. Applegreen is a leading roadside retailer operating high-quality travel plazas and service areas in the US, Ireland, and the UK. Founded on a commitment to innovation, operational excellence, and customer experience, Applegreen combines fuel, convenience retail, and a diverse portfolio of food and beverage offerings to create welcoming destinations for customers. In the U.S., Applegreen partners with major transportation authorities and operates more than 100 service plazas along some of the country’s busiest highways and turnpikes. The company is known for modern facilities, strong national and local food brands, and an emphasis on freshness, quality, and sustainability. At Applegreen, our people are at the heart of what we do. We foster a culture that values teamwork, development, and accountability, offering employees opportunities to grow their careers in a fast-paced, dynamic environment. Applegreen continues to expand while remaining focused on delivering exceptional service to customers and creating a great place to work. Our Core Value Our core values define who we are and guide how we work every day. They shape our decisions, inspire our actions, and influence how we engage with our customers, suppliers, business partners, and one another. Our customers and communities are at the heart of everything we do. We value and develop our people. We are driven by pace, passion and performance. We seek opportunities and embrace change.

Requirements

Excellent written and verbal communication skills.
Excellent analytical and problem-solving skills.
Excellent organizational skills and attention to detail.
Proficient in Microsoft Office Suite or similar software.
Strong knowledge of benefit programs including how to manage medical leaves and FMLA.
Experience with ADP Workforce Now and UKG a plus
5 years of human resource experience in leave/ADA management required.
Experience managing leave programs directly for an employer rather than through a third-party administrator (TPA) preferred.
Bachelor’s degree in human resources or related field preferred.
Completion of specialized certification or training on FMLA/leave administration a plus.
Experience administering leave programs in a multi-state environment with varying state leave, disability, and paid leave requirements.
Extensive knowledge of the leave requirements and other legal protections afforded by the FMLA, ADA, and other applicable laws and how they interact with each other.
Ability to speak, read, and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with coworkers and vendors.
Able to sit for an extended period of time; occasionally bend, twist, lift and carry at least 10 pounds.
Use of keyboard, mouse, and phone.
Applicants to this position must be authorized to work for any employer in the US without sponsorship. We are not providing sponsorship for this position.

Nice To Haves

Experience with ADP Workforce Now and UKG a plus
Bachelor’s degree in human resources or related field preferred.
Completion of specialized certification or training on FMLA/leave administration a plus.
Experience managing leave programs directly for an employer rather than through a third-party administrator (TPA) preferred.

Responsibilities

Manage and administer all employee leave programs across a multi-state workforce, including company-sponsored and state-mandated benefits such as Short-Term Disability (STD), Long-Term Disability (LTD), Family and Medical Leave Act (FMLA), state disability programs, personal leaves, and other unprotected leave requests.
Ensure compliance with company policies and all applicable federal, state, and local leave regulations.
Serve as a primary resource for employees and managers throughout the leave process, providing guidance, coordinating leave activities, maintaining accurate documentation, and ensuring timely case management.
Work closely with the Field HR Support Team to deliver high-quality service, meet established service level expectations, and support overall business objectives through effective leave administration and case management.
Maintain in-house excel spreadsheets tracking Leaves of Absence and ADA requests.
Partner with management regarding Americans with Disabilities Act (ADA) accommodation requests.
Provide communication, forms, job descriptions and related information as appropriate per established guidelines.
Conduct the interactive process with associates during request for accommodations (both stay at work accommodations and continuous leave as an accommodation).
Coordinate State disability program administration as applicable.
Ensure coordination with State and/or insurance vendor to achieve correct disability payments for Associates.
Complete related audit reports as required.
Coordinate workers' compensation claims with regard to timely communications and accurate tracking of status regarding return-to-work, FMLA, ADA, compliance and related issues, as assigned.
Complete payroll-related processes by reconciling reports with vendor and HR system to ensure correct disability payments.
Prepare, maintain and provide leave status and eligibility census reports, including weekly, monthly, and ad hoc reports as required.
Ensure the integrity of related data in the company’s HR system.
Provide accurate and timely reporting and communication with business partners, including vendors, Payroll, HRIS, Risk Management, and Legal, as necessary to ensure the correct execution of leave programs.
Advise managers and employees on the interaction of leave laws with paid time off, and short-term and long-term disability benefits.
Maintain email and voice mail logs of contacts and resolution of issues.
Maintain excellent records of all transactions, communications and resolutions to issues that would allow reconstruction of history in the case of an appeal or dispute on coverage.
Deliver excellent customer service to Applegreen associates.
Maintain knowledge of all applicable leave and accommodation laws including the FMLA, ADA, and state and local laws.
Track benefit premium payments during leaves of absence using excel spreadsheets and make appropriate termination decisions where needed.
Coordinate with vendors to ensure timely and accurate benefit invoice payments.
Monthly ACA classification review and follow up steps.
Assist with special projects as needed.