Mortgage Loan Consultant

Suncoast Credit Union•Tampa, FL

2d•Hybrid

About The Position

The Mortgage Loan Consultant serves as a member advocate for mortgage loan applicants originating through various channels. This individual maintains effective communication with members and other stakeholder parties to ensure timely decisions occur. An ideal candidate takes ownership to provide excellent member service according to Suncoast Credit Union’s mission, vision, and DNA statements.

Requirements

4+ years of mortgage lending experience with a financial institution
Ability to prioritize tasks by effectively managing competing and changing priorities to meet required deadlines
Accurate, detail-oriented, and organized with task management
Good knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities such as TRID, HMDA, ECOA, FNMA, and PMI
Ability to analyze and resolve complex problems
Strong written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
Ability to communicate policies, practices, and procedures
Ability to maintain a high level of confidentiality
This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry (NMLS). The employee will obtain a unique identifier from the registry before engaging in mortgage loan originator activities. The employee must maintain and renew the registration on an annual basis, provide updated registration information with the registry on a timely basis, and provide a unique identifier to consumers as required by applicable SAFE Act regulations and Suncoast Credit Union policies and procedures.

Nice To Haves

Bachelor’s degree in a business-related field
CCUE or PCUE designation preferred
(A comparable combination of work experience and training may be substituted for education requirements)

Responsibilities

Interview members and record accurate information about the applicant(s) in the mortgage and consumer loan origination systems
Contact members regarding each mortgage file and in accordance with Suncoast service standards
Communicate with members to ensure the accuracy and integrity of submitted data
Analyze details and gather additional information necessary to ensure timely loan decisions
Ensure members’ understanding by answering questions, explaining preliminary documents and the next steps
Review and analyze all documentation to determine acceptability based on the portfolio or investor underwriting guidelines
Upload all documents to origination or Suncoast imaging system
Submit accurate applications with required supporting documentation to the underwriter
Recommend approval or denial decisions to the underwriter
Notify members of loan decisions by phone, electronic notification, or by mail
Prepare and mail approval or denial letters
Prepare and mail Regulation B letters advising members of additional information needed
Complete the Home Mortgage Disclosure Act for government monitoring information and record accurate data in origination systems for reporting purposes
Produce updated Loan Estimates based on qualified change of circumstances
Explain the content of the consumer mortgages preliminary disclosures, such as the term of the loan, rate, APR, closing costs, payment options, credit union paid closing costs, variable rate plans, and documentation requirements
Obtain the borrower’s Intent to Proceed before moving the file to processing
Utilize daily reports from the origination system to maintain the current status of assigned files
Maintain compliance with internal departmental policy and procedures regarding productivity and response time
Assist with reviewing tax returns and income verifications
Cross-sell Suncoast Credit Union products and services when applicable
Maintain knowledge and understanding of current mortgage products, regulatory compliance, and investor guidelines
Attend educational events to increase professional knowledge