Mortgage Consultant (Mortgage Loan Officer)

Michigan Schools and Government Credit Union • Canton, MI

5d • Hybrid

About The Position

Michigan Schools & Government Credit Union (MSGCU) is seeking a Mortgage Consultant (Mortgage Loan Officer) to join their team. MSGCU has been serving the community for over 70 years and is committed to helping members achieve financial success. As a large credit union in Michigan, MSGCU has multiple branch offices, a significant number of team members and members, and a high member satisfaction rating. They foster an equitable and inclusive culture and have been recognized as a Top Workplace for many years. This role is ideal for individuals passionate about helping people and providing exceptional service.

Requirements

• Member Focus: Uses active listening skills to gain insight and understanding into members’ homeownership objectives in order to offer appropriate options and build strong member relationships.
• Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency and enthusiasm. Strong organizational skills and ability to manage multiple responsibilities simultaneously in a fast-paced environment.
• Builds Networks: Builds rapport and develops constructive relationship networks inside and outside MSGCU.
• Communicates Effectively: Skillfully communicates to members with varying levels of mortgage knowledge the lending options, process, and timelines, and uses diplomacy and tact during high-tension situations. Poised phone presence and strong follow-up skills.
• Persuades: Shares mortgage options in a compelling manner to help members see the value of our offerings as compared to others in the market. Encourages member referrals.
• Instills Trust: Builds relationships and gains the confidence of others by modeling honesty, integrity, authenticity and behaviors that align with organizational values. Exemplifies courage by stepping up to address difficult issues.
• Self-Development: Actively seeks new ways to grow and be challenged using formal and informal development channels.
• Situational Adaptability: Adapts approach and demeanor in real time to match the shifting demands of different situations. Rebounds from setbacks and adversity.
• Proficient with a variety of computer software applications including Microsoft Office products (Word, Excel, PowerPoint, and Outlook), and ability to operate standard office equipment.
• Familiarity with secondary mortgage market underwriting, pricing, operations, and requirements as well as all consumer lending regulations.

Nice To Haves

• Nationwide Multistate Licensing System & Registry (NMLS) licensure is highly preferred.

Responsibilities

• Originate first mortgages, including conducting pre-qualification interviews, preparing loan application packages and documentation.
• Communicate policies for extension of credit in accordance with MSGCU and secondary investor guidelines.
• Meet production expectations and serve members, prospective members, builders, developers, and real estate agents promptly and professionally.
• Maintain production levels at or above documented required funding goals and Minimum Production Standards through consultative phone selling, prospecting, and member service.
• Complete phone mortgage origination via inbound and outbound calling utilizing various lead sources.
• Cultivate and maintain internal and external referral sources by attending loan closings, networking events, cold calling, follow-up, and referrals.
• Implement effective strategies to ensure members have a positive experience with MSGCU products and services.
• Perform loan origination activities, including accurately reading, interpreting, and applying financial and numerical information to the loan file.
• Adhere to federal and state regulations, secondary market, and MSGCU policies, procedures, and guidelines.
• Utilize persuasive sales and effective follow-up to maximize lead pull-through to closing.
• Employ a consultative approach and ask high-impact questions to identify and meet member needs, offering effective solutions and cross-selling MSGCU products and services.
• Travel throughout the branch network to strengthen relationships and collaborate with assigned branch teams to increase referrals and drive mortgage loan growth.
• Communicate mortgage updates and provide recommendations for identifying new opportunities.
• Respond to branch team members in a timely and efficient manner.
• Perform follow-up work to achieve conditional approval within established time frames.
• Provide consistent and effective communication to all parties of the loan transaction from pre-approval through funding.
• Follow up on cancelled and pre-approved applications.
• Maintain referral sources and member relationships after closing through post-closing activities.

Benefits

• Generous health benefits
• Vacation time
• Retirement plan contributions
• Discounts on loans
• Discounts on phone service
• Medical, dental and vision on your first day
• Health Savings Account (HSA)-eligible medical plan with no monthly premium for you (and your family)
• 3% contribution from MSGCU to 401(k) for those at least 21 years old
• 100% match for the next 7% contributed to 401(k) for those at least 21 years old
• 12 paid holidays
• Up to 120 hours of PTO your first year of service (pro-rated based on start date)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED