MORTGAGE LOAN CASHIERING SPECIALIST

OSP LP•Palatine, IL

20h•$25 - $28•Onsite

About The Position

The Mortgage Loan Cashiering Specialist supports the receipt, application, reconciliation, and research of borrower payments and related cashiering transactions. This position performs payment processing, lockbox administration, balancing activities, exception resolution, and related operational functions that support accurate loan servicing and exceptional client service.

Requirements

Minimum of 12 months of mortgage servicing, cashiering, payment processing, banking operations, accounting operations, financial services operations, or related customer service experience.
High school diploma or equivalent required.
Strong attention to detail, organizational skills, and ability to manage multiple responsibilities.
Working knowledge of Microsoft Outlook, Word, and Excel.

Nice To Haves

Two or more years of mortgage servicing or cashiering experience preferred.
associate degree or higher preferred.
Black Knight MSP experience preferred.
Previous reconciliation, balancing, accounting, or cash management experience preferred.
Bilingual English/Spanish considered a plus.

Responsibilities

Open, sort, and distribute incoming mail and payment correspondence.
Process borrower payments received through lockbox files, ACH transactions, mailed payments, wires, online channels, and other approved payment sources.
Scan and deposit checks in accordance with established procedures.
Process Check-by-Phone transactions and related payment activities.
Calendar ACH files, payment requests, workflow tasks, and other departmental activities.
Process routine payoff transactions in accordance with departmental procedures.
Process returned items, payment reversals, corrections, and related cashiering transactions.
Research lockbox rejected items, pending transactions, payment discrepancies, and exception reports.
Perform daily balancing activities, reconcile receipts, and research out-of-balance conditions.
Complete MSP, ICE, workflow, and servicing system tasks within established service standards.
Process ACH requests and related account maintenance activities.
Monitor department inboxes and assist with payment-related inquiries and operational requests.
Assist with procedure updates, testing activities, and implementation of process improvements.
Support quality control activities and perform other duties as assigned.