Mortgage Loan Assistant
About The Position
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. This role requires working from a U.S. Bank location three (3) or more days per week. Performs a broad variety of administrative support functions for assigned Mortgage Loan Originator(s) up to the time of application submission into Mortgage Operations. This support may include following up with borrowers for the collection of required documentation, responding to borrowers questions related to loan status, and may assist operations partners in relation to specific loan requests. Utilizes supplied Marketing tools to assist in growing the assigned Mortgage Loan Originator’s (or Originators’) book of business. Actively participates in all required corporate and business line training. Responsible for providing excellent customer service that positively impacts the customer experience with U. S. Bank. Establishes and maintains good working relationships with other departments within U.S. Bank Home Mortgage and U.S. Bank overall. This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. You will be subject to the required registration process, which includes a criminal background and credit check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment.
Requirements
- High school diploma or equivalent
- Minimum one year of experience in administrative support activities
- National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z.
- Satisfactory criminal and credit record to meet NMLS registration requirements.
- Ability to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Nice To Haves
- Good verbal and written communication skills
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
- Previous Mortgage Loan Assistant experience
- Knowledge of the mortgage processes, including the life cycle of a mortgage file
- Experience in meeting multiple deadlines with understanding priorities
Responsibilities
- Performs a broad variety of administrative support functions for assigned Mortgage Loan Originator(s) up to the time of application submission into Mortgage Operations.
- Follows up with borrowers for the collection of required documentation.
- Responds to borrowers questions related to loan status.
- Assists operations partners in relation to specific loan requests.
- Utilizes supplied Marketing tools to assist in growing the assigned Mortgage Loan Originator’s (or Originators’) book of business.
- Actively participates in all required corporate and business line training.
- Provides excellent customer service that positively impacts the customer experience with U. S. Bank.
- Establishes and maintains good working relationships with other departments within U.S. Bank Home Mortgage and U.S. Bank overall.
- Undergoes NMLS registration process, including criminal background and credit check.
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
- Incentive and recognition programs
- Equity stock purchase
- Pension (all benefits are subject to eligibility requirements)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
