Mortgage Loan Officer Assistant

1St Summit Bank • Johnstown, PA

5d • Onsite

About The Position

Provides a wide range of office services such as typing, data input, file review, customer and employee phone inquiries, filing and other duties as assigned. This role offers administrative support to Loan Officers, manages customer interactions during the loan process, supports loan processing, ensures compliance and documentation, and generates reports.

Requirements

• Excellent verbal and written communication skills.
• Exceptional organizational skills and strong attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to work independently to achieve goals and objectives.
• Proficient with Microsoft Office Suite or related software.
• High School Diploma or equivalent required.
• Minimum of two (2) years of experience in mortgage lending, banking, financial services, loan administration, or administrative support required.
• Strong organizational, customer service, and administrative skills required.
• Ability to concentrate and perform responsibilities by maintaining a constant state of focus and mental alertness.
• Ability to lift up to 25 pounds.
• Ability to communicate in person, through email or via telephone with customers and staff members.
• Ability to sit or stand for an extended period.
• Specific vision abilities required by this job may include close vision and the ability to adjust focus.

Nice To Haves

• Associate’s degree in business, Finance, Accounting or a related field preferred.
• Previous experience supporting Mortgage Loan Officers, Loan Processors, Underwriters, or other lending professionals preferred.
• Working knowledge of mortgage loan products, documentation, terminology, and the residential leading process preferred.
• Valid NMLS license or the ability to obtain licensing within 90 days of hire, if required.
• Experience with Encompass or a similar Loan Origination System (LOS) preferred.

Responsibilities

• Assist Loan Officers with daily administrative duties.
• Schedule appointments and maintain calendars.
• Prepare and organize loan files and supporting documentation.
• Enter and update borrower information in loan origination systems (LOS).
• Maintain accurate records and filing systems.
• Scan documents and correspondence for inclusion into loan application.
• Act as the liaison between internal and external customers, attorneys, insurance agents and Loan Officers.
• Gather appraisal checks and coordinate between loan officer and mortgage processor to order appraisals.
• Gather information to set up CIF for new customers and opening the deposit related accounts.
• Serve as a point of contact for borrowers during the loan process.
• Answer questions regarding loan application status and documentation requirements.
• Communicate professionally with clients, real estate agents, title companies, and lenders.
• Follow up with borrowers to obtain missing information or documents.
• Follow up and respond to customer and in-house inquiries on transactions and provide quotes as needed.
• Contact homeowners’ insurance agent and provide them with closing dates and mortgagee clause.
• Assist with loan closings by attending closings and getting the required signatures on all loan documents.
• Review loan applications for completeness and accuracy.
• Collect, verify, and organize borrower documentation such as income, asset, and employment records.
• Assist in ordering credit reports, flood determinations and other required services.
• Monitor loan pipelines and track application progress.
• Coordinate with processors, underwriters, and closing departments.
• Coordinate closing date with attorney, mortgage processor and Loan Officers.
• Ensure loan files comply with company policies and regulatory requirements.
• Assist with preparing disclosures and loan-related documents.
• Maintain confidentiality of customer financial information.
• Support quality control reviews and audits.
• Review pending mortgage files for proper documentation and collateral.
• Generate pipeline and status reports for Loan Officers and management.
• Track deadlines and ensure timely completion of tasks.
• Monitor outstanding conditions and assist in clearing them before closing.
• Perform other duties as assigned or directed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED