Mortgage Insurance Specialist - TruHome Solutions

CommunityAmerica Credit Union • Overland Park, KS

9h • Onsite

About The Position

The Mortgage Insurance Specialist is responsible for managing all aspects of mortgage insurance (MI) within the servicing portfolio, including both private and government-backed insurance programs. This role ensures compliance with investor, insurer, and regulatory guidelines, oversees insurance premium payments, cancellations, and serves as a key resource for internal teams and borrowers regarding MI-related matters.

Requirements

• Knowledge of mortgage products.
• Knowledge with mortgage servicing.
• Knowledge of FHA, VA, Fannie Mae, Freddie Mac and RESPA Guidelines.
• Knowledge of mortgage software.
• Proficient experience with Microsoft Excel.
• Excellent organizational, analytical and problem-solving skills.
• Must be able to manage multiple projects simultaneously and work in a fast-paced environment with changing priorities.
• Ability to work under pressure and with strict deadlines.
• Ability to self-initiate and work independently without close supervision.
• Strong ability to communicate effectively in writing and orally.
• Ability to resolve interpersonal conflicts and miscommunications.
• Knowledge of spreadsheet software and ability to use word processing software.
• Ability to maintain a high level of confidentiality.
• Must be able to be bonded.

Responsibilities

• Maintain accurate records of mortgage insurance coverage for loans requiring PMI, FHA, VA, or USDA insurance.
• Process MI premium payments and ensure timely remittance to insurers and government agencies.
• Monitor MI cancellation eligibility and process borrower requests in accordance with investor and regulatory guidelines.
• Ensure servicing practices align with investor guidelines (e.g., Fannie Mae, Freddie Mac) and regulatory requirements (e.g., CFPB, RESPA).
• Prepare documentation and respond to internal and external audits related to mortgage insurance.
• Generate and maintain reports on MI activity, cancellations, and compliance metrics.
• Identify trends and recommend process improvements to enhance efficiency and reduce risk.
• Review, prioritize, and provide timely and accurate responses to tasks, emails, etc.
• Analyze information on a situation, problem, loan or mortgagor, and make appropriate recommendations on actions.
• Able to research, respond to and provide information to customers (internal and external) on mortgage insurance inquiries and research on related topics.
• Adherence to established policies and procedures; assist in creating or amending assigned procedures immediately upon notification of change, addition or declination request.
• Drive systems testing to validate data, identify gaps or illogical errors.
• Develop and maintain positive working relationships by always providing high quality customer service to internal and external customers.
• Promotes honest and open communication throughout the organization.
• Demonstrate behaviors that are consistent with the credit union’s values, philosophies, and leadership characteristics.
• Work with other credit union departments to ensure the workflow or process is providing the best service to the members.
• Monitors safeguards to ensure the integrity of our client’s personal and financial data.
• Willingness to perform other duties/projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees