Mortgage Insurance Servicing & Claims Team Lead

Anza Mortgage Insurance Corporation • Winston-Salem, NC

7h

About The Position

Provides frontline leadership, subject matter expertise, and operational oversight within the Servicing & Claims Administration function. This role bridges execution and management, ensuring day-to-day performance, quality, and service delivery across the mortgage insurance lifecycle. Responsible for supporting team performance, handling escalations, and ensuring adherence to operational standards while actively contributing to production. The Team Lead also plays a key role in team development, hiring support, and continuous improvement initiatives.

Requirements

• Prior informal leadership or mentoring experience required
• Deep knowledge of MI servicing and claims lifecycle
• Strong leadership, coaching, and mentoring capabilities
• Advanced problem-solving and decision-making skills
• Ability to manage competing priorities across team and individual work
• Strong communication and conflict resolution skills

Responsibilities

• Oversee daily servicing and claims workflows to ensure timely and accurate execution
• Monitor team performance against SLAs, KPIs, and quality standards
• Act as escalation point for complex servicing issues and advanced claims scenarios
• Maintain a player/coach role, actively contributing to production as needed
• Provide ongoing coaching, mentorship, and real-time feedback to team members
• Support performance management activities, including goal setting and development planning
• Identify training needs and partner with management to enhance team capabilities
• Participate in candidate interviews and provide structured feedback to support hiring decisions
• Assist in onboarding and training of new hires to ensure operational readiness
• Help identify talent gaps and support workforce planning efforts
• Ensure adherence to Servicing & Claims policies, procedures, and compliance requirements
• Support audit readiness and assist with internal, external, and SOX audit activities
• Identify operational risks, trends, and process gaps and escalate to management
• Partner with management on process improvements, automation, and system enhancements
• Support system testing, UAT, and implementation of operational changes
• Collaborate cross-functionally with Underwriting, IT, Compliance, and Finance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level