Mortgage Insurance Servicing & Claims Analyst II

Anza Mortgage Insurance Corporation • Winston-Salem, NC

7h

About The Position

Responsible for independently managing servicing and claims workflows across the MI lifecycle. This role handles moderately complex transactions and begins contributing to process improvement, analysis, and cross-functional collaboration.

Requirements

• Bachelor’s degree or equivalent experience
• 2-5+ years relevant experience
• Working knowledge of mortgage servicing and/or claims processes
• Strong problem-solving and analytical skills
• Ability to manage multiple priorities independently
• Effective communication and stakeholder interaction skills
• Attention to detail with strong accuracy standards

Responsibilities

• Manage servicing activities including premium reconciliation, billing inquiries, and certificate updates
• Process claims documentation and support claim calculations under guidance
• Handle non-routine customer inquiries and resolve issues with limited supervision
• Ensure compliance with MI policies, procedures, and regulatory requirements
• Support reporting, including data validation and trend identification
• Collaborate with internal teams (Underwriting, IT, Claims, Compliance)
• Assist in identifying process gaps and improvement opportunities
• Support system testing and quality control efforts
• Contribute to onboarding and training of new hires
• Escalate complex issues appropriately
• Deliver stellar customer service to our Customers (Internal and External, Vendors and Business Partners
• Service the Anza book of business with an innovative and automation mindset to drive results while maintaining integrity and great attention to detail
• Assist other departments in their needs with a teamwork mindset and an overall big picture outlook of the Anza MI Corporation

Benefits

• Competitive compensation and performance-based incentives
• Comprehensive health, dental, and vision coverage.
• 401(k)
• Generous PTO and flexible work arrangements.
• Opportunities for leadership growth in a high-impact, rapidly evolving organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level