Mortgage Insurance Claims Specialist II

Newrez • Houston, TX

2d

About The Position

The Mortgage Insurance Claims Specialist II is responsible for timely and accurate filing of mortgage insurance, government, and investor (GSE) reimbursement claims and compiling complete claims packages. The role covers post-sale functions such as property preservation and eviction updates, conveyance of title, title delivery, required documentation, and compliance with Freddie Mac and Fannie Mae servicing requirements during the reimbursement timeframe. It also responds to inquiries and requests from internal and external sources.

The specialist reviews servicing from the date of default through claim filing to identify key data and claimable expenses, maximize loss recovery and incentives, and ensure supporting documentation is accurate and sufficient. The role also monitors claim timelines and servicing updates, resolves post-sale and claim-related issues, reconciles proceeds, files supplemental claims when needed, and manages deliverables across multiple claim types.

Requirements

• High school diploma or equivalent.
• At least 3 years of claims filing experience.
• Default-related mortgage servicing experience.
• Knowledge of FHA, VA, and USDA default servicing guidelines.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Familiarity with GSE and government loan servicing guidelines.
• Experience reviewing processes, reports, or documents with strong attention to detail.
• Ability to develop strong working relationships with stakeholders, vendors, and peers.
• Excellent problem-resolution and organizational skills.
• Excellent written and verbal interpersonal and communication skills.
• Self-motivation and ability to work to timelines without direct supervision.
• A smartphone that meets company security standards and can install apps such as Microsoft Authenticator; employment is contingent on meeting this requirement.

Nice To Haves

• College degree.
• Experience with Proven or another claims system.

Responsibilities

• Review and monitor claim due dates and other claim-related deliverables.
• Conduct a forensic review of servicing from default through claim filing to determine key data elements and claimable expenses and maximize loss recovery and incentives.
• Review servicing notes, monthly servicing reports, timelines, supporting documents, and claim details for accuracy and sufficiency.
• Monitor and communicate servicing updates to maintain claim eligibility and compliance with applicable guidelines.
• Perform post-sale servicing functions required by MI, investor, and HUD/VA/USDA guidelines, including timely and accurate responses to information and documentation requests.
• Research and resolve issues arising during post-sale servicing and claim timelines.
• Reconcile claim proceeds, file supplemental claims as needed, and track deferments.
• Manage time-dependent deliverables across multiple claim types.
• Identify trends that affect claims efficiency, quality, and accuracy.
• Assist with special and seasonal projects, such as audits or year-end work.
• Perform other duties as assigned by management.

Benefits

• Medical, dental, and vision insurance.
• Health Savings Account with employer contribution.
• 401(k) retirement plan with employer match.
• Paid maternity leave, parental bonding leave, and caregiver leave.
• Adoption assistance.
• Tuition and certification reimbursement.
• Employee Mortgage Loan Program.
• Employee Emergency and Disaster Fund.
• One company-paid Volunteer Time Off day.
• Matching Gifts Program, dollar-for-dollar up to $1,000.
• Access to grants, nonprofit resources, and volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED