Mortgage & Home Equity Business Systems Manager

Regions Bank•Hoover, AL

19h•Onsite

About The Position

At Regions, the Business Systems Manager develops, trains, and manages Business Systems Analysts that support departmental system(s). This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay. Lead and mentor a team of business analysts supporting mortgage/ home equity transformation work, helping them grow, ensuring high-quality deliverables, and keeping efforts aligned with business value. Drive mortgage/home equity transformation by rethinking processes and using strong business analysis to support an enhanced mortgage experience end to end. Lead cross-functional efforts to improve POS & LOS platforms (e.g., Empower), working closely with stakeholders to turn complex needs into clear requirements. Oversee and support control testing efforts across initiatives, ensuring requirements and processes meet regulatory expectations and that controls are clearly defined, tested, and functioning as intended.

Requirements

Bachelor's degree in a related field and eight (8) years of related work experience OR High School Diploma /GED and twelve (12) years of related work experience
Two (2) years of leadership/managerial/supervisory experience

Nice To Haves

Experience in a financial institution
Ability to learn additional systems as needed
Ability to work under pressure and meet deadlines
Detail oriented and ability to work in a fast-paced environment
Excellent written and verbal communication skills
Strong customer service skills
Understanding of and ability to interpret applicable rules, regulations, and industry guidance

Responsibilities

Plans, tests, and executes projects and supports day-to-day operations
Ensures department meets all standards, company policies, and quality requirements
Develops strategy and leads implementation for system(s)
Works with Technology partners and line of businesses regarding processes and resolution of system issues
Identifies, analyzes, and resolves user problems as they occur
Oversees system enhancements and works with agencies to develop ongoing reporting and tools
Partners across Technology, Operations, Digital, and Data (TODD) to ensure controls are designed, implemented, and monitored to strengthen risk management, compliance, and cyber security, effectively mitigating risk to levels within the company’s risk appetite
Ensures disciplined change management by evaluating risk and control impacts when designing or implementing changes to processes, systems, products, and/or services