Mortgage Default/Bankruptcy Specialist

ProFed Federal Credit Union • Fort Wayne, IN

2d

About The Position

The Mortgage Default/Bankruptcy Specialist primarily contacts delinquent mortgage loan account holders, whether the loans are held in the credit union’s portfolio or sold to the secondary market. The role follows each investor’s servicing guidelines to provide effective loss mitigation solutions and report delinquencies accurately and promptly. Additional collection responsibilities include delinquent loans, Visa accounts, and negative balance accounts in support of the Account Management Team.

The role requires an organized, highly motivated, detail-oriented individual with knowledge of credit union and/or mortgage operations. The specialist must follow detailed instructions, navigate investor and insurance portals, exercise sound judgment, communicate effectively in writing and orally, and work with minimal supervision. Excel and Word skills are required. Lending and collection knowledge are a plus, and prior mortgage servicing experience is preferred. The specialist must be able to prepare and complete delinquency documentation, perform mathematical computations, meet reporting deadlines, and represent the credit union professionally.

Physical requirements include clear and effective communication, viewing a terminal screen, operating a computer keyboard, and sitting and standing for prolonged periods.

Requirements

• Knowledge of credit union and/or mortgage operations.
• Ability to follow detailed directions and navigate investor and insurance portals.
• Sound judgment and good written and oral communication skills.
• Excel and Word skills.
• Ability to represent the credit union professionally and work with minimal supervision.
• Ability to prepare and complete delinquency documentation, perform mathematical computations, and meet required reporting deadlines.
• Clear and effective communication abilities.
• Ability to view a terminal screen and operate a computer keyboard.
• Ability to sit and stand for prolonged periods.

Nice To Haves

• Lending and collection knowledge is a plus.
• Prior mortgage servicing experience is preferred.

Responsibilities

• Serve as the primary contact for homeowners with mortgage loan repayment issues and/or financial hardships.
• Ensure compliance with rules and regulations established by the Consumer Financial Protection Bureau and the NCUA.
• Send required solicitation letters to delinquent mortgage loan accounts.
• Provide loss mitigation options to members in default.
• Prepare mortgage loan accounts in bankruptcy or foreclosure for the appropriate collection attorney.
• Maintain documentation on invoices paid and submit servicer expense reimbursement requests to investors.
• Report mortgage loan delinquency information promptly in accordance with each investor’s servicing guidelines and to each private mortgage insurance provider.
• Collect on delinquent loans, Visa accounts, and negative balance accounts.
• Expand knowledge and understanding of credit union products and services.
• Provide exceptional member service with empathy and effective solutions.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed