Bankruptcy Specialist

America First Credit Union•Roy, UT

2d•$24 - $30•Onsite

About The Position

The Bankruptcy Specialist performs collection activities for seriously delinquent member accounts, including credit and debit cards, lines of credit, secured and personal loans, real estate loans, and home equity lines of credit involved in bankruptcy or legal proceedings. Under the direction of the Manager, the specialist reviews accounts, determines the Credit Union’s position, and as appropriate directs or assists legal counsel in collection proceedings. The role maintains accurate documentation and files, complies with applicable laws and Credit Union policies, and upholds the Credit Union’s professional image. The specialist also coordinates bankruptcy and repossession activities, including monitoring insurance coverage, pursuing collateral recovery, supporting court proceedings, reviewing potential charge-offs and refunds, and maintaining repossession records and inventories. The position is in-office in Riverdale, Utah, with a Monday–Saturday flexible schedule. The stated pay range is approximately $24–$30 per hour.

Requirements

High school graduate or equivalent.
Thorough knowledge of collection procedures, skip tracing, and related laws and regulations.
Thorough understanding of Credit Union loan products and policies, including loan contract terms and agreements.
Familiarity with deposit programs and account ownership.
Familiarity with collateral insurance used to protect security.
Basic understanding of the U.S. Bankruptcy Code and familiarity with legal documents relating to collection actions.
Understanding of District and Bankruptcy court systems, equity calculations, lien priorities, and redemption rights.
Accuracy and thoroughness in work, with the ability to manage projects.
Excellent communication, telephone, and public relations skills.
Ability to work independently and effectively in stressful situations.
Professional attitude and appearance.
Ability to operate related computer applications and business equipment.

Nice To Haves

Three to four years of collection experience with a full-service financial institution.

Responsibilities

Perform collection activities professionally and effectively, using sound interpersonal skills to present a positive Credit Union image, respond to member questions and complaints, and calm upset members.
Review member files using knowledge of loan policies, procedures, documentation, and bankruptcy law to assess the validity of bankruptcy proceedings and identify assets or possible fraud.
Pursue prompt recovery of collateral through negotiations with bankruptcy attorneys or the court.
Monitor loans to ensure adequate insurance coverage for collateral and the Credit Union’s interests.
Direct and assist legal counsel in bankruptcy court proceedings and appear in court actions as needed.
Monitor attorney and bankruptcy accounts to ensure legal documents and proceedings are filed and followed up on in a timely manner.
Recommend possible charge-offs and research and prepare Writeoff Summary Sheets.
Conduct collection efforts in accordance with Credit Union policies and procedures and applicable laws.
Determine the Credit Union’s position in bankruptcy and work to minimize losses through reaffirmation or non-dischargeability.
File or coordinate with attorneys to file required bankruptcy paperwork.
Document collection actions, including telephone conversations, alternative financial arrangements, and correspondence.
Maintain professional relationships with members, protect the Credit Union’s reputation, and maintain confidentiality.
Assist other area personnel, keep management informed of activities, progress, and significant problems, and attend and participate in meetings as required.
Ensure repossession functions and property dispositions comply with established policies, procedures, laws, and regulations.
Direct, schedule, and coordinate repossession activities; evaluate repair and sale-preparation expenses; and assess whether insurance claims are needed for damaged repossessions.
Document repossession actions, review contracts for possible service or GAP policy refunds, maintain related records, and prepare and update repossession sale and inventory lists.
Maintain professional relationships with borrowers, buyers, the community, trade organizations, Credit Union personnel, and members’ attorneys; respond to inquiries and resolve requests or concerns promptly.
Stay informed about changes in collection policies and procedures, repossession practices, and legal requirements; integrate changes in legal and government requirements into current practices.
Maintain the cleanliness and security of the work area, desks, and equipment.