Mortgage Customer Service Representative
About The Position
This is a Contract-to-Hire position for a Mortgage Customer Service Representative. The role involves handling inbound calls from mortgage borrowers regarding payments, escrow, and general servicing. Additionally, representatives will conduct outbound calls using an auto-dialer to remind borrowers of payments (not collections), provide website assistance, process payoffs, and refer eligible customers for refinancing. The position requires escalating calls appropriately, meeting performance metrics, and using internal servicing software while contributing feedback for platform improvement. The training period is 3 weeks on-site and includes classroom, shadowing, and nesting. The role is based out of Chandler, AZ.
Requirements
- 1+ years of call center experience OR Finance/Banking/Mortgage Experience
- High school diploma or GED
- Strong reliability and attendance
Responsibilities
- Handle inbound calls from mortgage borrowers regarding payments, escrow, and general servicing
- Conduct outbound calls (auto-dialer) to remind borrowers of payments – not collections
- Provide website assistance, process payoffs, and refer eligible customers for refinancing
- Escalate calls appropriately and meet performance metrics
- Use internal servicing software and contribute feedback to improve the platform
Benefits
- Medical
- Dental
- Vision
- Critical Illness
- Accident
- Hospital
- 401(k) Retirement Plan
- Life Insurance
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
