Mortgage Cashiering Supervisor

Fifth Third Bank • Cincinnati, OH

8d • Onsite

About The Position

Supervise the Mortgage Cashiering area, which includes payment and payoff processing, research and adjustments of cash items, insurance funds, general ledger account reconciliation and balancing and default cash item processing for collections, loss mitigation, bankruptcy and foreclosure. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring and reporting risks of all types.

Requirements

• Four-year college degree required or equivalent work experience.
• Three + years of banking operations or multi-product loan servicing experience.
• Three + years of management experience.
• Excellent written and oral communications skills.
• Ability to effectively manage time.
• Independent and highly self-motivated.
• Ability to communicate effectively.
• Strong PC skills including Microsoft Office (Word, Excel, Access, PowerPoint).

Responsibilities

• Ensures all payments and payoffs are posted within 24 hours of receipt and in accordance with federal guidelines.
• Ensures all employees balance their cash bundles daily after posting.
• Works with the accounting department to clear outages created by internal employees and third party vendor.
• Plans, assigns and monitors the workflow of a group of employees within an assigned functional area, maintaining optimum efficiency and cost effectiveness while ensuring that production standards are met and maintained.
• Ensures deadlines are met in accordance with customer guidelines.
• Follows the guidelines, requirements and policies of the Bank, including FDICIA, Self-Assessment and Risk Management programs.
• Ensure that quality and productivity standards are maintained.
• Responsible for promoting teamwork and the cross training of employees.
• Reviews all general ledger entries created by the staff.
• Ensures staff compliance with Bancorp policies and procedures, including segregation of duties.
• Oversees and assists in resolving escalated operational and customer service issues and/or employee problems.
• Communicates to higher management the constructive suggestions of employees, while at the same time communicating to employees the policies, practices, objectives and progress of the Bank.
• Identifies and implements work efficiencies through process improvement techniques.
• Manages off-shore resources in order to maintain and enhance operational efficiency and quality.
• Responsible for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.
• Assist in the development of appropriate talent pool to ensure adequate bench strength and succession planning.

Benefits

• Comprehensive benefits
• Differentiated compensation offerings
• Incentive compensation plan
• Extensive benefits programs designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager