Mortgage Business Manager

City National Bank • Los Angeles, CA

3h • Onsite

About The Position

The Mortgage Business Manager is a critical partner to the SVP, Strategy and Transformation Manager, supporting strategic planning, leadership coordination, executive communications, and the overall operational rhythm of the division. This is a highly visible, hands-on role ideal for a detail-oriented, self-starter who excels at translating complexity into clarity, managing competing priorities, and driving cross-functional alignment behind the scenes. The Mortgage Business Manager is a fast learner, capable of understanding and simplifying complex business concepts, and synthesizing a range of qualitative and quantitative inputs into clear recommendations and strategic materials tailored to a variety of stakeholders.

Requirements

• Bachelor's Degree or equivalent.
• 10+ years of experience in business operations, strategic planning, program/project management, or executive communications.
• Background in financial services, mortgage, banking, or corporate strategy preferred.
• Demonstrated ability to synthesize data, stakeholder input, and qualitative insight into a unified narrative or recommendation.
• Exceptional writing, presentation, and storytelling skills; adept at communicating clearly with executive, technical, and frontline audiences.
• Strong organizational and time-management skills; able to juggle multiple priorities in a fast-paced, high-accountability environment.
• Comfortable navigating ambiguity and working independently while staying aligned with leadership goals.
• Bachelor’s degree required.

Nice To Haves

• MBA or other advanced degree is a plus.

Responsibilities

• Assist in the development and execution of division strategy.
• Compile and distill inputs from data analysis, stakeholder interviews, project updates, and team feedback into a common point of view to inform decision-making.
• Organize and facilitate leadership cadences, executive meetings, and strategy offsites — including content development, action tracking, and follow-up.
• Prepare board materials.
• Take complex, technical, or ambiguous content and translate it into simple, compelling messaging appropriate for various audiences — from front-line staff to executives.
• Create agendas, pre-read materials, and meeting minutes.
• Support financial and headcount planning, business reporting, and budget tracking in partnership with Finance and HR teams.
• Maintain accurate, organized repositories of operational documents, strategy decks, and leadership materials.
• Learn quickly and develop a working knowledge of complex business structures, products, and regulatory requirements within mortgage banking.
• Coordinate associate engagement events, volunteer programs, and team-building activities.
• Partner with internal communications, HR, and other departments to reinforce team culture and deliver division-wide communications.

Benefits

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior