Mortgage Apprentice - Albany, NY
About The Position
The Mortgage Apprentice participates in a structured training and development program designed to prepare individuals for a career in residential mortgage lending. Apprentices receive hands-on experience, formal classroom and on-the-job training, and mentorship while learning the end-to-end mortgage lending process in a banking environment. The program lasts 12–18 months, after which the apprentice transitions into a mortgage professional role. The position is non-exempt and has no supervisory responsibilities. Licensing and education costs for NMLS, Notary, and Lending Certificate are covered by the Bank. This is a full-time position scheduled Monday through Friday, 8:30 AM to 5:00 PM. It is primarily sedentary, involving standard office activities such as computer work, phone communication, and document handling. Compensation is competitive hourly pay during the apprenticeship, with eligibility for performance incentives in later program phases. Successful completion of the program may lead to placement as a Mortgage Loan Originator, Branch Manager, or Residential Lending Specialist.
Requirements
- High school diploma or equivalent.
- Strong communication and customer service skills.
- High attention to detail and organizational ability.
- Proficiency with basic computer applications.
Nice To Haves
- Associate or Bachelor’s degree in business, finance, or a related field.
- Sales, banking, or customer service experience.
- Interest in real estate, mortgage lending, or financial services.
Responsibilities
- Learn residential mortgage products, policies, and procedures.
- Assist Mortgage Loan Officers with applications and documentation.
- Collect borrower information and supporting documents.
- Conduct pre-qualification data gathering under supervision.
- Maintain loan files and update systems accurately.
- Provide exceptional customer service to borrowers and referral partners.
- Participate in Realtor and community outreach events.
- Adhere to all compliance, fair lending, and bank regulations.
- Participate in formal classroom and on-the-job training.
Benefits
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Health savings account with an annual employer contribution.
- 401(k) retirement plan with generous employer match.
- Paid time off.
- 11 paid federal holidays.
- Training and professional development programs.
- Tuition reimbursement.
- Reduced fees and rates on certain loan products.
- Licensing and education costs covered by the Bank (NMLS, Notary, Lending Certificate).
- Eligibility for performance incentives in later program phases.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
