Mortgage Account Executive- Ponce Area-Firstbank Pr

FirstBank Puerto Rico•Ponce, PR

About The Position

The Mortgage Account Executive provides support and information to prospective and current customers about FirstBank mortgage products and available financing alternatives. The role evaluates customers’ needs and preliminary financial eligibility, identifies suitable mortgage products, completes and submits applications to the Processing Unit, and supports customers throughout the financing process. It also develops sales plans aligned with business objectives and participates in product orientations and marketing promotions. The employee must follow applicable Bank policies and unit procedures concerning BSA, AML, and OFAC, report suspicious activity or transactions through Bank processes, and complete required training. The role also requires compliance with the CFPB Loan Originator Rule and the SAFE Act, including maintaining an active record and unique identifier in the Nationwide Mortgage Licensing System and Registry (NMLSR) and meeting applicable registration and continuing-education standards.

Requirements

An equivalent combination of academic curriculum and years of experience may be considered.
Comply with CFPB Loan Originator Rule and SAFE Act requirements, including obtaining and maintaining an active NMLSR record and unique identifier, meeting applicable registration standards, and completing required continuing education.
Knowledge of mortgage FHA, VA, Rural, conforming, and non-conforming lending processes and documentation.
Excellent sales and interpersonal skills.
Strong verbal and written communication skills in Spanish; English is preferable.
Ability to use marketing and advertising techniques to locate potential clients.
Knowledge of Microsoft Office programs and mortgage applications such as E-3.
Knowledge of mortgage regulations and the mortgage industry.

Responsibilities

Develop and execute a strategic work plan for marketing and prospecting new clients.
Organize and participate in activities with potential companies, conventions, special events, and other activities.
Keep leads updated in the Contact Manager System.
Interview customers and evaluate their financial eligibility.
Complete mortgage loan applications.
Analyze prospective customers’ income, expenses, and credit to make preliminary eligibility determinations and identify loan types.
Help customers select financing options that best fit their established needs.
Gather required loan pre-qualification documents and request payment for the origination process.
Compile and organize client information according to the requested loan type and process documents to accelerate approval.
Visit customers when necessary to complete required information.
Process and enter customer information into the mortgage system.
Prepare customer files and deliver them to the Processing Unit.
Contact prospects and potential clients by telephone as instructed by a supervisor.
Complete and participate in assigned trainings, seminars, and meetings for professional development.
Work on special assignments and support other First Mortgage units as required.
Support management as requested.
Follow applicable BSA, AML, and OFAC policies and unit procedures, report suspicious activity or transactions, and complete mandatory training.