Monument Administration Manager

Service Corporation International•New York, NY

23h•Onsite

About The Position

This management position provides administrative support to the region’s Monument & Inscription program and assists market leadership in the expansion of the program. This includes supervising designated Monument Processor Specialists, ensuring completion/delivery of open orders, coordinating activities with cemeteries, vendors, customers, and SCI associate stakeholders, periodic progress and revenue reporting, maintaining the Citrix monument and inscription tracking system, and providing ongoing associate training for the program.

Requirements

High School diploma or equivalent
Valid state driver’s license in good standing
Eight (8) years of office management experience in a customer service related industry
Five (5) years of experience working with multiple computer applications (Citrix application a plus)
Five (5) years supervisory experience
Strong computer skills and working knowledge of computer applications, MS programs and Citrix applications a plus
Detailed oriented in dealing in an industry that is very paper intensive
Effective and efficient oral and written communication skills
Ability to adapt to changing priorities and the ability to work under stringent time lines
Ability to work independently and as a team member
Ability to work with a variety of stakeholders, internal and external
Ability to work after business hours as needed to meet customer demands
Ability to work with a sense of urgency to resolve problems quickly
Proven time management and organizational skills

Nice To Haves

Bachelor’s degree in Business Administration or related discipline strongly preferred

Responsibilities

Coordinate completion of monument and inscription orders with cemeteries, customers and vendors
Scan open and complete hardcopy work orders into paperless Citrix program
Assist with resolving order problems and customer complaints
Work with market leadership, implement best practices and champion change management processes
Train Monument Processor Specialists to ensure associates understand and comply with Standard Operating Procedures and Policies
Communicate daily status of work orders
Address escalated issues Specialists are unable to resolve
Manage schedules and priorities of team
Interview, hire, mentor and provide ongoing feedback to staff
Provide Market Leaders monthly monument and inscription sales reports
Prepare and distribute monthly sales reports to Location Managers
Prepare and distribute weekly reports to Monument Sales Specialists
Prepare open order activity and productivity reports for Market Manager and SCI associate stakeholders
Work with Corporate IT and outside IT Vendor to maintain Citrix Application system
Serve as a liaison between Corporate and Outside IT departments
Assist IT teams in development and testing of Citrix upgrades (i.e. Info Port upgrade)
Update cemetery pricing and forms, InfoPort application
Supply ongoing Citrix training, including new upgrades
Provide cemetery application process training and support to Monument Teams
Assist Market Manager in developing and updating training materials
Verify monthly commissions and submit to market leadership for approval
Prepare and distribute monthly commission reports
Verify and approve vendor invoices
Submit vendor invoices for payment for all work in progress orders