Administration Manager

DH Pace • Charlotte, NC

4h • Onsite

About The Position

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business. Overhead Door Company of Charlotte™, a DH Pace Company, Inc., is seeking an Administration Manager to join their Mid-Atlantic Sales and Operations Management team. This role will be instrumental in leading back-office operations, ensuring excellence in administrative processes, and assisting in developing high-performing teams across multiple offices in the Mid-Atlantic region. The Administration Manager will work directly with and alongside administrative staff and managers to oversee multiple aspects of sales and service operations support, requiring a collaborative, hands-on leader who can manage day-to-day functions while driving process improvement and team development across regional offices.

Requirements

• Minimum five (5) years of Administrative Management / Administration Operations Management / Multi-Branch Administration Management coupled with a minimum of five (5) years of administrative office experience (if holding a Business degree)
• Experience and knowledge of: Managing Administrative Staff and Managers, Reporting, C/S, Sales Order Entry, Contracts, A/P, A/R, billing, invoicing, call taking/scheduling and auditing
• High School Diploma or equivalent coupled with a minimum of ten (10) years of management experience (if not holding a Business degree)
• Successful completion of references, employment verifications, background check, and drug screen required in advance of hire
• Good driving record
• Computer proficient; MS Office Suite is a must to include proficiency with Excel
• ERP and CRM system experience
• Excellent communication and customer relation skills
• High sense of urgency with exceptional problem-solving skills and a keen sense for details

Nice To Haves

• Business degree

Responsibilities

• Oversee and manage all back-office administration functions including Customer Service, Sales Order Entry, Contracts, Accounts Payable (A/P) and Accounts Receivable (A/R), Billing, Invoicing, and Auditing
• Supervise and mentor administrative teams to ensure accuracy, timeliness, and high-quality support
• Develop and refine reporting tools to monitor business performance and identify areas for improvement
• Collaborate with regional leadership to align operations with company goals and standards
• Train and develop team members to foster growth, consistency, and efficiency
• Ensure compliance with company policies and internal controls
• Travel 25% - 40% to Mid-Atlantic Satellite Offices

Benefits

• Medical, dental, and vision options: Available on the 1st day of the month following your start date!
• Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
• Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
• Floating Holidays: Up to 2 floating holidays per year
• Competitive compensation: Including annual performance evaluations!
• 401k retirement plan: Including an employer match!
• Company paid: Life insurance, short-term disability, & long-term disability

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees