Monitoring Operator 2

Johnson Controls•Tukwila, WA

7d•Onsite

About The Position

Provide alarm and incident monitoring and dispatching, emergency and non-emergency security messaging, and incident escalation, globally 24 hours a day, 7 days a week for an organization that covers hundreds of locations, and over 100,000 people in over 100 countries.

Requirements

Knowledge of the security or technology industry.
Energetic, enthusiastic yet considered and calm under pressure.
Able to speak up and be heard, driven, and ready to really make your mark on a global scale, thriving on success.
Able to work well in a team environment.
Computer skills; Microsoft Office 365 (Teams, Outlook, SharePoint, Excel, Word)
Analytical, organized, and manage competing priorities with ease.
Must be able to work 1st shift ,2nd or 3rd shift
Must be able and willing to work in person at the SOC – located in Redmond.
U.S. citizen or legal right to work in the U.S.
Where legally permissible, if hired, candidate is required to be fully vaccinated against Covid-19 no later than his/her start date, unless candidate has a valid medical condition or sincerely held religious belief precluding him/ her from receiving the vaccine.

Nice To Haves

Experience within the SOC environment.
Security, military, law enforcement, or emergency services experience.

Responsibilities

Respond to all alarm events and answer incoming calls regarding the customer alarms quickly and efficiently
Action/respond to both internal / external customer emails
Answer all incoming calls promptly and effectively in an efficient and professional manner
Follow through and take ownership on all queries where possible
Work unsupervised and maintain professionalism
Contribute to well-staff and a safe and healthy workplace through: Ensuring awareness and understanding of, and compliance with, standard operating procedures in respect of emergency and evacuation procedures, security, accident and incident reporting, hazard reporting and ‘self-reporting’.
Take all practical steps to ensure your own health and safety at work, and the safety of others in the workplace e.g. Micro pausing, stretching, exercising.
Role model our Transformation Code of Conduct (CoC)