Monitoring and Event Management (MEM) Team Lead-KP

TekSynap•Arlington, VA

27d•Onsite

About The Position

TekSynap is seeking a Monitoring and Event Management (MEM) Team Lead to support the Federal Deposit Insurance Corporation (FDIC) in Arlington, Virginia. The Team Lead oversees MEM agents and supervisors and works as part of a technical team where customer service and professional expertise are required. The role oversees the Event Operations Center (EOC) facility and monitoring and event-management services across FDIC’s IT environment, including data center, network, unified communications, and cloud-based platforms. Monitoring services include availability, utilization, and performance monitoring; event detection, isolation, and correlation; alert and ticket management; outage notifications; maintenance-window management; and capacity planning and forecasting. The position is scheduled for day shift, Monday through Friday, with possible evening and weekend work to meet program and contract needs. Travel is less than 10%.

Requirements

More than 10 years of experience in Monitoring and Event Management Services, including at least 3 years in an IT outsourcing environment managing contractor personnel performance of those services.
Excellent communication and teamwork skills.
ITIL v3 Foundation certification.
Bachelor’s degree or equivalent experience.
Ability to receive a Public Trust clearance.
U.S. citizenship.

Nice To Haves

Advanced degree preferred.
Demonstrated experience supporting government agencies, customers, or contracts in federal environments, including the Intelligence Community, Department of Defense, Federal Civil agencies, or military organizations.
Prior experience supporting the same or a similar contract, with an in-depth understanding of the customer environment, requirements, and operational landscape.

Responsibilities

Oversee the Event Operations Center (EOC) facility and MEM agents and supervisors.
Develop, publish, and periodically refine monitoring technology standards, including thresholds, frequencies, and alert types, based on FDIC business requirements.
Configure the MEMT to monitor FDIC devices and configuration items (CIs) from the EOC on a 24x7x365 basis.
Monitor FDIC devices and CIs, including required log files for FDIC-defined strings.
Oversee data center CI availability, utilization, and performance monitoring in accordance with FDIC policies and procedures, including recognizing service-impacting outages.
Monitor application availability, including external-facing and cloud-based FDIC applications, using synthetic transactions.
Monitor jobs and processes that cross system boundaries using composite transaction monitoring when requested.
Oversee network CI monitoring, including availability, performance, and utilization of network service devices and IaaS cloud-based environments; collect available device health-check information and coordinate with FDIC and third-party providers as needed.
Oversee 24x7x365 monitoring of FDIC unified communications CIs and circuits, including availability, utilization, and performance, and support advanced fault detection and isolation.
Perform advanced event detection, event isolation, and event correlation.
Perform capacity planning and forecasting and provide analysis and planning reports.
Configure and manage the Alert Management Database within the MEMT.
Validate tickets generated by automated polling, traps, and alarms.
Provide priority 1 outage notifications.
Use the MEMT to place impacted configuration items into maintenance status during maintenance windows to minimize false positives.
Oversee monitoring for cloud-based platforms.