Monitoring and Communications Specialist

Allen County Government•Fort Wayne, IN

104d•$25

About The Position

The Monitoring and Communications Specialist works under the direction of the Communications Section Chief and monitors up to 500 serious and violent offenders assigned to Home Detention/Electronic Monitoring. The role evaluates and responds to electronic alerts, installs and maintains monitoring equipment, investigates possible violations, and coordinates or dispatches law enforcement responses. It also performs background and database checks, handles offender calls and schedules, records status notifications, and maintains offender information in electronic monitoring and law enforcement systems. The position involves daily contact with county employees, potentially violent offenders, law enforcement, and the public. It applies evidence-based practices in interactions with participants and department programs, and requires modeling pro-social behavior. Work is performed in a call center environment. The position has no supervisory responsibilities and is reviewed by a supervisor upon completion of tasks.

Requirements

Bachelor’s degree in Criminal Justice, Information Technology, or a related field, with at least one year of experience in criminal justice processes, legal terminology, or information technology preferred.
Obtain and maintain Public Safety Dispatcher, Proprietary Electronic Monitoring Systems, and Computer Aided Dispatching certifications within six months of employment.
Obtain and maintain Indiana Data and Communications Systems/National Crime Information Center (IDACS/NCIC) Full Operator Certification within six months of employment.
Ability to simultaneously monitor and document information and perform data entry in electronic monitoring software.
Strong verbal and written communication skills.
Strong computer skills, including the ability to use Microsoft Office and other job-related software.
Ability to multitask and answer multiple phone lines in a fast-paced, high-stress environment.
Ability to use a variety of law enforcement equipment and devices.
Obtain certification in Motivation Interviewing and Interpersonal Communication within one year of employment.
Complete required Correctional Evidence-Based Practices training programs and demonstrate competencies focused on empirical recidivism risk-reduction strategies.
Knowledge of evidence-based principles and practices.
Valid driver’s license.

Nice To Haves

Proficiency with Spillman law enforcement information network system, Case Management Software (CMS), proprietary electronic monitoring software and related hardware, Computer Assisted Facility Security System, mapping software, CPS and RF electronic monitoring equipment, video surveillance system, and Odyssey/JTAC.

Responsibilities

Monitor the activities of up to 500 serious and/or violent offenders on the Home Detention Program.
Investigate electronic monitoring alerts received from radio frequency and global positioning systems.
Perform detailed background investigations supporting the eligibility of potential electronic monitoring participants.
Dispatch law enforcement in response to offenders’ program violations using police code and the Spillman Computer Aided Dispatching (CAD) system.
Check driver’s licenses, auto license plates, protective orders, and arrest warrants using local, state, and national databases.
Provide law enforcement with information about offenders’ approved activities, transportation, physical descriptions, and cautions.
Dispatch additional law enforcement officers to ACCC Field Officers in hazardous, life-threatening, or otherwise dangerous situations.
Serve as the initial investigator for escapes and coordinate law enforcement response.
Answer and respond to offender telephone lines, documenting leave and arrival times and locations in the electronic monitoring system.
Create and document notifications when offenders are taken into custody, moved, hospitalized, have escaped, are released, or are otherwise removed from electronic monitoring.
Enter offender demographic data into electronic monitoring software and update information in the local law enforcement database.
Install electronic monitoring equipment and ensure it functions properly.
Instruct offenders on equipment and answer their questions.
Remove and inspect equipment upon discharge to ensure it is returned and working properly.
Enter offender schedules into the database.
Use evidence-based practices in interactions with program participants and in developing department programs, and model pro-social behavior.
Perform other assigned duties, including overtime as required.