North Hollywood

JOYOUS VENTURES LLC•Los Angeles, CA

8d•$19 - $20•Onsite

About The Position

At Joyous Ventures, we provide immediate and compassionate support to individuals and families experiencing homelessness or crisis. Our services are delivered by a dedicated Social Services Team that helps participants navigate complex systems and access vital resources. We assist participants with: Healthcare access—including identifying a medical home, dental care, and wellness programs; Linkages to mental health and substance use services; Benefit enrollment—including health insurance and income support; In-house mental health counseling, therapy, and support groups addressing emotional well-being and relationship challenges; Life skills development to foster independence; Community reintegration through social activities, resource connections, and community engagement; Transportation and accompaniment services; Other essential services to promote housing stability. These services are critical to enhancing the well-being, dignity, and empowerment of individuals in our care. Joyous Ventures plays a vital role in addressing social, economic, and health-related challenges—ultimately contributing to the strength and resilience of the community. We are seeking a compassionate and dedicated Monitor to join our mission-driven team. In this role, you’ll provide direct support to residents while ensuring their rights are respected and upheld in a safe and secure environment. This position offers an opportunity to make a meaningful impact in the lives of individuals and families experiencing homelessness—all within a collaborative and supportive team setting.

Requirements

Minimum 1 year of experience, preferably in a homeless shelter or related setting
Ability to think clearly and act decisively under pressure
Commitment to fairness, prevention, and de-escalation
Basic computer skills (for incident reporting and camera system navigation)
Experience in human services strongly preferred
Food Handler Certification
BLS/CPR Certification

Responsibilities

Enforce Joyous Ventures’ rules and regulations consistently
Uphold policies around alcohol/drug use, harassment, and participant conduct
Respond promptly to emergencies or incidents (e.g., theft, accidents, medical needs)
Treat all participants with dignity, fairness, and respect
De-escalate conflicts with support from the Program Manager and Clinical Social Worker
Support conflict prevention and risk-reduction strategies
Manage emergency situations, including contacting law enforcement when necessary
Participate in trainings on trauma-informed care, racial and gender sensitivity, homelessness, and safeguarding
Monitor security cameras to ensure ongoing safety
Complete accurate, timely incident reports
Change locks and manage key systems as needed