Monitor Graveyard Shift

Volunteers of America Los Angeles•Woodland Hills, CA

21h•Onsite

About The Position

The Monitor I - HSH provides security for shelter premises and helps maintain the safety of program clients, visitors, and employees. The position is performed on-site each day of active employment and is for a graveyard shift. The Monitor oversees the shelter entrance, screens participants and their belongings, patrols the facility, monitors clients and room checks, and reports safety concerns and unusual incidents. The role also includes greeting visitors, answering phones, maintaining common areas, and assisting shelter staff with program services and activities as needed. Monitors with a driver's license may transport participants and are responsible for passenger safety, vehicle condition, and trip and usage records. Employees are mandated reporters and must report suspected physical or sexual abuse to the proper authorities.

Requirements

High school diploma or GED.
Six months of experience working with homeless and/or vulnerable populations.
Ability to pass fingerprint clearance and background checks, including criminal history, personal references, and employment and education verifications.
Ability to work under possible emotional stress and deal with difficult, uncooperative, and potentially aggressive clients.
Must meet funder approval.
Current TB screening and immunization records within five days of hire.
Complete VOALA safety training within 30 days of hire and complete all mandated training on time.

Nice To Haves

Current California driver's license and clean driving record, with demonstrated knowledge of California driving laws.
Familiarity with databases.
Clean driving record sufficient to be insurable under VOALA insurance.

Responsibilities

Monitor and authorize people entering and leaving the shelter through its designated entrance.
Screen participants and their belongings each time they enter, treating everyone with dignity and professionalism.
Patrol the premises to detect intrusion and check the security of doors, windows, gates, and other areas.
Observe shelter operations for unsafe conditions, report or correct hazards where appropriate, and know the locations of fire exits.
Monitor clients, conduct room checks, document compliance with program rules, report concerns to clinical or case-management staff, and assist those staff as needed.
Contact police or fire services in emergencies, including fires or the presence of unauthorized people.
Protect shelter assets and report suspicious events, unusual occurrences, damage, theft, and unauthorized persons to the direct supervisor.
Complete written reports, incident logs, and records of daily activities and irregularities.
Answer telephones, take messages, monitor doors, and greet visitors.
Maintain office housekeeping and verify that common areas, laundry areas, and restrooms are clean, disinfected, and operational.
Assist shelter staff with services and activities as required, including meal preparation and serving, monitoring and recording client self-administration of prescribed medication, and setting up classes, meetings, recreation, and other events.
For licensed Monitors, transport participants to and from human-service locations, work sites, and medical facilities; assist with securing wheelchairs, car seats, and other mobility devices; and ensure passenger safety.
For licensed Monitors, maintain trip, mileage, and gasoline records; keep program vehicles and equipment clean; and take vehicles for routine maintenance and repairs.
Enter required data into computer systems and logs and perform other duties supporting the program mission and goals.
Act as a professional role model and put clients' and participants' needs first.
Report instances of physical or sexual abuse to the proper authorities as a mandated reporter.