Money Movement Operations Processing - Jacksonville, FL

Bank of America•Jacksonville, FL

2d•Onsite

About The Position

This role provides quality service and efficient operations support for assigned areas, internal business partners, and external customers and clients in support of Merrill. The position handles routine and standard transactions according to established procedures and prescribed processes, demonstrating operational discipline. It may cover one or more operations functions, including analyses, report generation, opening new accounts, trade processing, payment processing, and data entry. More complex problems are referred to management.

Requirements

Account Management
Adaptability
Customer and Client Focus
Data Collection and Entry
Process Effectiveness
Active Listening
Continuous Improvement
Customer Service Management
Data Quality Management
Result Orientation
Attention to Detail
Business Operations Management
Business Process Analysis
Critical Thinking
Process Management

Responsibilities

Process transactions according to established procedures and prescribed processes.
Handle routine and standard operational functions with operational discipline.
Cover one or more operations functional areas, such as analyses, report generation, opening new accounts, trade processing, payment processing, and data entry.
Assist with phone calls, email boxes, and processing queues.
Refer more complex problems to management.