MODTP Coordinator

City of New York•New York City, NY

9h•Hybrid

About The Position

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service. DOF’s Mayor’s Office of Deed Theft Prevention (MODTP), located within the NYC Department of Finance (DOF) and reports directly to the Commissioner of Finance and the NYC Mayor’s Office. The office is responsible for identifying emerging deed theft trends throughout New York City, coordinating outreach and education efforts, assisting residents with navigating available resources and facilitating referrals to appropriate legal and investigative partners. MODTP is seeking a MODTP Coordinator to support community development programs, intake coordination, community outreach, and administrative operations associated with deed theft prevention initiative citywide. The ideal candidate will play a key role in assisting residents, coordinating with partnered agencies and legal service providers. Reporting to the Director of MODTP, the selected candidate’s duties and responsibilities will include, but are not limited to the following:

Requirements

A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Responsibilities

Conduct intake interviews and gather relevant documentation from residents contacting MODTP.
Coordinate meetings, maintain calendars, and support office operation and special projects
Respond to calls, emails, online inquiries and correspondence in a professional and timely manner
Coordinate referrals to appropriate agencies, legal service providers and community partners, including the New York State Attorney General’s Office, the NYC Sheriff’s Office and other participating organizations.
Assist with tracking cases, maintaining records, monitoring the status of homeowner’s referrals, and follow- up activities.
Assist the Director, Deputy Director, and Ombudsperson with required tasks.
Assist with Planning, implementing, coordinating, monitoring and/or evaluating programs and processes providing important community services to homeowners.
Assist with intakes and customer complaints to assist in the referral process.
Support community outreach initiatives, and informational sessions related to deed theft prevention and homeowners’ awareness.
Prepare spreadsheets, reports, memos, and briefing materials as needed.
Perform other duties as assigned.