Modern Workspace Technician
About The Position
This role is responsible for providing Level 1 and Level 2 support for end-user technology, ensuring timely resolution of incidents and service requests while delivering an excellent customer experience. This role supports Modern Workspace technologies including Microsoft 365, Teams, Intune, Windows devices, mobile devices, collaboration tools, and endpoint management solutions. The technician will work closely with Service Desk, Infrastructure, Security, and Modern Workspace engineering teams to maintain a secure, productive, and reliable digital workplace. The role includes ticket management, troubleshooting, user onboarding/offboarding, device provisioning, and escalation of complex issues when required.
Requirements
- Experience with Microsoft 365, Teams, Intune, Windows devices, mobile devices, collaboration tools, and endpoint management solutions.
- Familiarity with ticket management systems.
- Troubleshooting skills.
- Experience with user onboarding/offboarding.
- Experience with device provisioning.
- Ability to escalate complex issues.
Responsibilities
- Provide Level 1 and Level 2 support for end-user technology.
- Ensure timely resolution of incidents and service requests.
- Deliver an excellent customer experience.
- Support Modern Workspace technologies including Microsoft 365, Teams, Intune, Windows devices, mobile devices, collaboration tools, and endpoint management solutions.
- Work closely with Service Desk, Infrastructure, Security, and Modern Workspace engineering teams.
- Maintain a secure, productive, and reliable digital workplace.
- Manage tickets.
- Troubleshoot technical issues.
- Manage user onboarding and offboarding.
- Provision devices.
- Escalate complex issues when required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
