VP, Modern Workplace Program Manager

Synchrony•Cincinnati, OH

5d•Hybrid

About The Position

The Modern Workplace Program Manager will lead planning and execution of workplace and digital workforce initiatives that support Synchrony’s US Hub Strategy and HR technology readiness programs (including Intern and BLP readiness). This role manages cross-functional workplace special projects spanning facilities/workplace services, AV/desk deployments, decommissions, technology transitions, and onboarding/offboarding logistics. The Program Manager drives end-to-end program governance including schedules, communications, floor plans, project documentation, system testing coordination, and KPI-based operational reporting.

Requirements

Bachelor’s degree and 7+ years’ experience working in technology program management or in lieu of a degree, High School/GED and 10+ years of technology program management.
10+ years of experience leading technology projects/programs, with significant delivery experience in infrastructure initiatives.
Strong command of scope management, scheduling, dependency management, governance cadence, change control, and delivery metrics.
Experience applying Agile, Waterfall, and hybrid delivery approaches based on project needs.
Working knowledge of enterprise infrastructure domains: Compute (servers/virtualization/cloud foundations), AD/Identity concepts, Printers, Avaya Phones, AV Equipment, Network fundamentals (DNS/DHCP, routing/switching concepts, firewalls/load balancing concepts).
Ability to engage effectively with engineers and translate technical details into business-impact terms.
Demonstrated ability to build relationships and influence without direct authority across diverse teams
Proficiency with common project delivery tools (e.g., MS Project, Jira/Confluence) and reporting tools (Excel, PowerPoint); familiarity with ServiceNow is beneficial.
Ability and flexibility to travel for business as required

Nice To Haves

Program governance, scheduling, dependency management experience
Stakeholder management and executive-ready communications
Operational execution (deployments, moves/adds/changes, decommissions)
Documentation rigor (minutes, reports, change orders)
Process improvement and metrics-driven management
Strong coordination across IT (Compute/Network), Workplace Services, and HR
PMP certification (preferred) or equivalent credentials (PgMP, PMI-ACP, PRINCE2).
Experience delivering projects in regulated and/or security-sensitive environments with strong audit and control expectations.
ITIL Foundation (or practical experience with incident/problem/change management and operational transition).
Strong vendor management experience including SOW deliverables tracking, milestone-based execution, and escalation management.
Experience with cloud migration/enablement programs, identity lifecycle initiatives, or major network transformations.
Familiarity coordinating workforce-related technology changes with HR (e.g., onboarding/offboarding processes, identity governance integrations).
Banking, Finance or similar, highly regulated industry experience.
Experience coordinating vendor resources and third-party integrations.
Strong documentation and process improvement skills.

Responsibilities

Lead, plan, and execute modern workplace programs aligned to US Hub Strategy and cross-functional business needs.
Manage project cost, schedules, milestones, dependencies, risks, and issue resolution across multiple workstreams.
Own program communications (status updates, stakeholder readouts, cutover communications, and readiness updates).
Prepare and maintain project documentation including project plans, risk logs, meeting minutes, decision logs, reports, and change orders as needed.
Coordinate technology readiness planning for Interns and BLPs, ensuring timely provisioning, deployment, and onboarding experience.
Partner with HR, IT, and site stakeholders to align demand forecasting, schedules, and readiness criteria.
Support onboarding/offboarding programs including device logistics, access readiness tracking, and user communications.
Support and/or lead special initiatives across DEO/Frontline Experience/Digital Workforce, including programs.
Ensure project deliverables are aligned across workplace operations, technology teams, and end-user experience requirements.
Coordinate desk, office, and AV setups and (as needed) decommissions, ensuring operational readiness and minimal end-user disruption.
Perform other duties and/or special projects as assigned.