Modern Workplace & Platform Services, Analyst

Air Canada • Dorval, QC

6d

About The Position

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Analyst will be responsible for the deployment, management, and support of iOS and iPadOS devices across the organization. This role ensures secure, efficient, and compliant mobile operations through expert use of MDM tools and Apple ecosystem knowledge. The Analyst will collaborate with IT and end users to optimize device performance and user experience.

Requirements

• 3-5 years of IT technology or operations experience in a large company.
• Strong understanding of Apple ecosystem.
• Experience managing Apple devices, specifically iOS, iPadOS in an enterprise environment.
• Proficiency in MDM (Mobile Device Management) system an asset.
• Experience with zero-touch deployment using Apple Business Manager and MDM integration and asset.
• Adaptability and Flexibility - The ability to keep functioning effectively when under pressure and/or experiencing rapidly changing or uncertain conditions, and to maintain self-control in the face of hostility or provocation. Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things.
• Accountability and Credibility - Takes responsibility for the results and future direction of the organization. Demonstrates that one be perceived as responsible, reliable, and trustworthy.
• Customer Orientated - Demonstrated concern for satisfying external and/or internal customers
• Results Orientated - Focusing on the desired end result of one’s own or one’s unit's work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them.
• Analytical Thinking - Approaching a problem by using a logical, systematic, sequential approach.
• Interpersonal Effectiveness - The ability to notice, interpret, and anticipate others’ concerns and feelings, and to communicate this awareness empathetically to others.
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.

Responsibilities

• Assist in supporting Air Canada’s fleet of Apple devices (iOS, iPadOS).
• Configure and manage devices using MDM platforms (e.g., Jamf, Intune, Omnissa (Workspace One), or other), ensuring compliance with company policies.
• Implement and monitor security protocols, including encryption, passcode policies, and remote wipe capabilities.
• Coordinate the distribution and updating of enterprise and App Store apps across the fleet.
• Provide Tier 2 support for device-related issues, escalating complex problems as needed.
• Monitor and schedule OS updates to ensure devices remain secure and compatible.
• Assess new iOS/iPadOS features, apps, and configurations before organization-wide rollout.
• Work with IT, security, and operations teams to align mobile strategies with broader organizational goals.
• Create and maintain documentation for processes, configurations, and support guides; generate reports for leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed