Professional Services Consultant - Modern Workplace

Logicalis•Location, WV

1d•$100,000 - $122,000•Onsite

About The Position

Provides professional services delivery as related to infrastructure consulting, design, implementation, configuration and knowledge transfer to Logicalis clients. Performs implementations of overall solutions for clients, including development of solution designs, implementation plans and documentation. Satisfies client technology services and solution requirements using best practices to: Design, Plan, Implement, Validate and Test, Document, Provide Knowledge Transfer, Troubleshoot, Support. Works directly with client to gather requirements, design solutions, build proof of concepts and implementations solutions. Delivers consultative-based knowledge transfer and documentation to Logicalis’ clients. Works with RMO and PMO in scheduling and managing engagements. Works with Logicalis’ clients to perform assessments, health checks, performance tests, and capacity planning. Responsible for product evaluation, process improvement, and practice refinement activities on occasion. Establishes relationships with clients by demonstrating strong listening skills. Builds credibility and trust by delivering what has been promised within established timeframes. Maintains focus on client satisfaction and expectation management. Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. Supports and conducts self in a manner consistent with customer service expectations.

Requirements

5+ years of experience delivering Microsoft technologies, including infrastructure migrations, troubleshooting, implementation, configuration, and support, with strong experience in the following areas:
Microsoft 365 collaboration and productivity
Microsoft Teams
Exchange Online
SharePoint Online
OneDrive for Business
Identity and Access Management
Microsoft Entra ID Conditional Access, MFA, SSPR, and identity governance concepts
Microsoft Entra Connect Sync / Microsoft Entra Cloud Sync
Active Directory Domain Services, including upgrades, migrations, GPOs, and hybrid identity integration
AD FS experience
Endpoint Management and Security
Microsoft Intune
Microsoft Configuration Manager
Windows device enrollment, compliance policies, configuration profiles, and application deployment
Microsoft Defender capabilities, including Defender for Endpoint and Defender for Identity
Microsoft Purview and Information Protection
Microsoft Purview Information Protection Sensitivity labels, data classification, and data protection concepts
Data lifecycle management, retention, and compliance related capabilities
Messaging and migration
Exchange migrations from on-premises Exchange to M365
Exchange 2010 or newer and hybrid Exchange environments
Tenant-to-tenant, mailbox, collaboration, and identity related migration experience
Core Infrastructure and Automation
PowerShell scripting and automation
Strong DNS and DHCP understanding
Advanced Microsoft Excel skills for analysis, reporting, and data manipulation
2+ years of consulting experience focused on Microsoft solutions, including client-facing delivery, requirements gathering, implementation, documentation, knowledge transfer, and expectation management.
Excellent written and verbal skills; confidently and professionally interacts with external clients and internal teams.
Ability to consult with client to ascertain and define need or scope of work required to obtain solution.
Self-starter with excellent organizational, administrative and interpersonal skills.
Excellent time and prioritization management; multitasks to accommodate requests from multiple clients and internal requests.
Excellent problem solving, decision making, and analytical skills.
Project management and reporting skills.
Maintains excellent client relationships and high client satisfaction ratings.
Participates proactively in own career development.

Nice To Haves

Additional experience in one or more of the following:
Microsoft Azure IaaS and PaaS
Azure landing zones, governance, migration, and security fundamentals
Migration tools such as Quest On Demand Migration, Quest Migration Manager, and Bit Titan MigrationWiz
Load balancer technologies
Microsoft Copilot, Copilot Studio, and experience building or configuring agents
Power Platform exposure, including Power Automate or Power Apps

Responsibilities

Performs implementations of overall solutions for clients, including development of solution designs, implementation plans and documentation.
Satisfies client technology services and solution requirements using best practices to: Design, Plan, Implement, Validate and Test, Document, Provide Knowledge Transfer, Troubleshoot, Support.
Works directly with client to gather requirements, design solutions, build proof of concepts and implementations solutions.
Delivers consultative-based knowledge transfer and documentation to Logicalis’ clients.
Works with RMO and PMO in scheduling and managing engagements.
Works with Logicalis’ clients to perform assessments, health checks, performance tests, and capacity planning.
Responsible for product evaluation, process improvement, and practice refinement activities on occasion.
Establishes relationships with clients by demonstrating strong listening skills.
Builds credibility and trust by delivering what has been promised within established timeframes.
Maintains focus on client satisfaction and expectation management.
Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.
Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
Supports and conducts self in a manner consistent with customer service expectations.