Modern Workplace & Cloud Operations Administrator

CarePartners•Waterloo, ON

21h•CA$75,000 - CA$95,000•Hybrid

About The Position

The Modern Workplace & Cloud Operations Administrator is a Tier 3 operational role responsible for ensuring the stability, security, and efficiency of Microsoft 365, Intune-managed endpoints, Azure Virtual Desktop (AVD), and hybrid Active Directory/Entra ID identity services. This role also owns Microsoft 365 backup administration and routine AD/GPO updates and serves as the primary liaison with the managed services provider (MSP) for Azure servers, SQL workloads, and virtualization platforms. This is a Full-Time position out of our Waterloo Corporate office with an in office requirement of 1-2 days per week, plus a rotational on-call.

Requirements

Diploma or degree in Information Technology or related field.
Minimum 4 years of experience supporting Microsoft 365, Intune, and hybrid cloud environments.
Experience working with MSP-supported cloud environments.
Experience with Windows Server administration, Active Directory, Group Policy, DNS/DHCP and file services
Working knowledge of Azure, SQL, virtualization, and identity synchronization.
Excellent communication, team work, problem-solving, and decision-making skills are required
Excellent vendor management skills

Nice To Haves

Experience in HealthCare, preferably Home HealthCare is a large asset.
CISSP, CISM, or equivalent security certification is preferred.
CCNP or similar networking certification is preferred.
Microsoft 365 Certified: Enterprise Administrator Expert is preferred.
ITIL or PMP for process and project management is preferred.

Responsibilities

Administer, and act as the subject matter expert on projects related to, Microsoft 365 services including applications such as Exchange Online, Teams, SharePoint Online, and OneDrive.
Act as administrator for applications such as PDQ Deploy (asset and inventory management) and our internal CPSupport portal.
Configure and support Intune device compliance, configuration profiles, applications, and Autopilot enrollment.
Support Azure Virtual Desktop operations, host pools, session hosts, and FSLogix profile issues.
Seek opportunities to automate processes utilizing tools like Microsoft Power Automate and PowerShell.
Perform Active Directory administration, GPO creation, testing, and deployment.
Coordinate Managed Service Provider (MSP) tickets for Azure VMs, SQL Server jobs, and virtualization, including pre- and post-change validation.
Work with the security team to operate and maintain Microsoft 365 backup platforms including job monitoring, restore tasks, and recovery testing.
Work with the security team to ensure that applications and operating systems are patched to mitigate vulnerabilities.
Maintain Standard Operating Procedure (SOP)s, runbooks, documentation, and knowledge articles.
Provide tier 3 level support via triaged tickets from the CarePartners Service Desk team.
Provide mentorship to IT team members and serve as the point of escalation for support tickets.
Other Duties, as assigned