Modality Assistant Manager - Diagnostic Imaging - CH

CH_050 Cayuga Medical Center at Ithaca•Ithaca, NY

22h

About The Position

The Modality Assistant Manager combines clinical expertise with frontline supervisory duties. Reporting directly to the Imaging Modality Manager, this individual divides time between performing high-quality diagnostic imaging procedures and coordinating daily staff workflows, schedules, and quality-control metrics. The role supports enterprise-wide protocol standardization, manages clinical inventory, drives regulatory readiness, and addresses immediate patient-experience and technical-troubleshooting needs to maintain daily operations across health system locations. The position performs advanced diagnostic or therapeutic procedures within the assigned modality while maintaining technical excellence and adhering to ALARA or ACR safety standards. It also coordinates staffing and workflow, coaches and mentors technologists, leads practical clinical orientation and competency documentation, and provides supervisory coverage for the Modality Manager when absent. The assistant manager monitors regulatory documentation and supplies, resolves frontline patient and operational issues, and conducts formal performance reviews for technologists assigned to the designated satellite or local site. Complex personnel issues and cross-facility operational bottlenecks are escalated to the primary Modality Manager.

Requirements

Imaging certification in the modality to be managed: CRT, RDMS, AART-Advanced Registries, CNMT, or ARMRIT.
A minimum of 5 years of technical experience.
Ability to move up to 25 pounds occasionally.
Ability to remain at a workstation and move around the workspace as needed to complete job tasks, with or without reasonable accommodation.
Ability to travel between facilities as needed.
Strong recall, reasoning, problem-solving, hearing, clear speaking, legible writing, reading, and logical-thinking abilities.
Ability to work in a fast-paced environment, handle multiple priorities and frequent, intense customer interactions, and adapt to frequent change.

Nice To Haves

Bachelor’s degree in clinical Radiation Science or a closely related field from an accredited program, or a master’s degree in health administration or a closely related field from an accredited program.
Three years of progressively more responsible supervisory or management experience in the area(s) to be managed.

Responsibilities

Perform advanced diagnostic or therapeutic procedures within the assigned modality, maintaining technical excellence and adhering to ALARA or ACR safety standards.
Operate imaging systems, monitor equipment performance, assist with daily and weekly quality-control logging, and serve as the primary on-site contact for service engineers.
Coordinate daily staffing assignments, adjust coverage for call-ins or volume surges, and manage room turnover to maintain workflow efficiency.
Provide direct coaching, real-time technical guidance, and peer mentoring to staff technologists.
Provide supervisory coverage for the Modality Manager in their absence.
Lead hands-on clinical orientation for new hires and cross-training staff, and document modality-specific competencies.
Monitor daily documentation, contrast screening logs, and safety checklists to maintain inspection readiness for the Joint Commission and DOH.
Manage on-site clinical supply inventories, track stock levels to prevent shortages or waste, and identify localized cost-saving opportunities.
Act as the immediate point of escalation for patient-experience issues, provider scheduling conflicts, and interdepartmental delays.
Manage localized day-to-day operations and conduct formal performance reviews for clinical technologists permanently assigned to the designated satellite or local site.
Escalate complex personnel issues and cross-facility operational bottlenecks to the primary Modality Manager.